Loss Prevention Agent
Omni Hotels - Charlotte, NC

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Begin a Rewarding Career with Omni Hotels and
Resorts! The Omni Charlotte Hotel is currently seeking an
experienced hospitality professional to join our leadership team as a
Loss Prevention Agent .

Responsibilities Include:
  • Performs security rounds of the
hotel, including guest and associate areas.
  • Visits all
locations requiring special attention as required.
  • Responds
immediately to emergency situations and assigned Security
requests.
  • Ensures guest, associate and hotel safety and
security at all times.
  • Is courteous, tactful and helpful, but
firm in enforcing hotel policies and procedures.
  • Reports all
activities during each shift, with oral and computer reports.
  • Performs duties as assigned by the Security Supervisor and Rooms
Managment Team.
  • Creates and maintains the highest standards of
Security at all times, being professional in attitude, appearance and
application.
  • Conducts bag checks on hotel associates as
assigned by Security Management.
  • Confiscates all unauthorized
parcels and items and notifies Security Management.
  • Protects
hotel from admission of undesirables and others not conducting
legitimate business within the premises.

Requirements:
Why You Want To Work For Us

Training we Provide

How a Person Can Make an Impact in This Job

The Ideal Candidate for this Position

  • Previous
customer/guest service experience; loss prevention
experience strongly preferred. Hotel experience also
preferred.
  • Previous experience in high customer contact
environment; with previous experience answering customer questions,
handling customer concerns and sensitive situations.
  • Must
possess the ability to multi-task in a busy environment, follow
through successfully on guest requests, ensure guest satisfaction,
and work as a team player.
  • Must be service and detail
oriented; possessing a friendly approachable demeanor and strong
problem-solving skills.
  • Excellent communication and
presentation skills, including ability to complete shift and incident
reports.
  • Adequate computer skills to include Microsoft
Office.
  • At minimum, high school diploma or equivalent
  • The
ability to stand and/or walk for long periods of time and
lift/push/pull up to 30 lbs.
  • Be able to
work a flexible schedule; including 1st, 2nd and 3rd shifts
(overnight), weekends and holidays.
  • Must have an unexpired CPR
certification.

About this company
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Omni Hotels and Resorts creates genuine, authentic guest experiences at 50 distinctive luxury hotels and resorts in leading business...