Loss Prevention Manager
J. Crew Group, Inc. - Arden, NC

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The primary responsibility of a Loss Prevention Manager is to safeguard associates, equipment, and assets of the organization as well as independently assess the environment, recommend and/or execute appropriate actions in a timely manner to mitigate risks and ensure the safety and well-being of people and property while maintaining and developing departmental staff and departmental budget.

  • Assist in development and implementation of training program for Loss Prevention Associates
  • Handle associate relations such as, but not limited to coaching, counseling and training direct reports by partnering with the LP Director and/or human resources.
  • Identify, coach, train and promote associates and/or supervisors with managerial potential
  • Evaluate and discuss each direct reports job performance using objectives set at mid-year and year-end
  • Provide timely and accurate feedback to direct reports
  • Ensure proper facility coverage and timely response to alarms and other security/ safety requirements
  • Prevent, detect and deter losses and safety violations
  • Engage in and often lead safety committee meetings and on-site safety initiatives (including training)
  • Maintain all training records (Powered Industrial Trucks, Safety Presentations, Orientations, etc)
  • Enforce loss prevention and safety policies and procedures
  • Schedule and participate in all inspections for facility (including burglar, fire alarm, sprinkler system, Halon and extinguisher inspections)
  • Ensure thorough, accurate and timely investigations are completed and appropriate actions executed by self and others as needed
  • Install internal cameras utilized in conducting investigations
  • Develop and implement training for DC/Call Center LP Teams on "internal investigation/ identifying risk exposures"
  • Maintain and monitor CCTV and ACCESS systems for facility
  • Pro-actively identify potential risk exposures and recommend or implement actions to mitigate such risks
  • Network with local law enforcement agencies (police, fire, etc) and partner as needed to address potential or known risks
  • Participate in all New Hire Orientations (covering LP and Safety procedures)
  • Conduct hub audits/follow up reviews with LP management, logistics and facility management
  • Maintain GPS program for carriers, reporting discrepancies to LP management and recommending and coordinating next steps
  • Act as company agent and primary LP contact, in partnership with HR, to address associate behavior issues (including but not limited to alcohol use, drug use, and violence in the workplace).
  • Create and deliver accurate, timely and concise reporting of trends, losses, investigation outcomes, safety and other pertinent data
  • Complete special projects or assignments as assigned by director
  • Monitor budget and payroll information of department
  • Keep open lines of communication for all associates (open door policy)
  • Contribute cost saving ideas on a continuous basis
  • Some travel will be required as requested by Director
  • Other duties and responsibilities as required by Director

  • A four-year College Degree in management, business administration or related study, or five years of related field experience
  • Prior experience with loss prevention retail operations or loss prevention distribution center operations as well as safety and OSHA compliance
  • Must be proficient in Microsoft Office applications (Word, Excel, Access, Outlook, PowerPoint); knowledge of SAP or some other payroll/HR system preferred
  • Strong leadership and interpersonal skills
  • Excellent verbal and written communication skills; ability to communicate with all levels (associates, management, vendors, etc.)
  • Strong coaching and administrative skills
  • Strong analytical and decision making skills; ability to make sound decisions
  • Must be able to take charge during crisis situations
  • Ability to prioritize work and take appropriate action in a timely manner; ability to multi-task
  • Highly detail oriented and quality conscious
  • Knowledge of Retail store merchandising set-up helpful, but not required
  • Ability to be a strategic partner by forming relationships with other departments
  • Flexibility to assist in other areas within Loss Prevention
  • Ability to be on-call / available as needed outside of work schedule (after hour calls or emails)
  • This position is primarily a desk position, but will require you to stand, walk and move as needed
  • When assisting other LP representatives this position will also require you to lift, carry, push, pull, reach, grasp, bend and stoop; ability to climb stairs
  • Ability to type and read computer screen, CCTV, and other required LP equipment

We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, age, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law.

About this company
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J.Crew debuted in 1983 with the mailing of its first catalog. Six years later, we opened a flagship store at New York's South Street...