Under occasional supervision, this position investigates fraudulent activity on member’s accounts. Additional responsibilities would include monitoring the fraud alert system, reviewing and processing fraud alerts on member accounts. Works closely with other Loss Prevention staff to identify fraud trends. Employee provides quality customer service to internal and external customers that meets and exceeds expectations. In addition, this position cross-trains on other functions in the Payment Services department.
Review and process fraud alerts for debit card fraud, check kiting, teller violations, check holds, account abuse and large cash transactions (BSA). Monitor Business accounts for internal and external fraud. Maintain balance of fraud alerts by minimizing false positives.
Tracks, investigates and processes fraud on accounts including forgeries, check kiting, counterfeit or altered checks, hot checks, identity theft and stolen ATM cards accurately, timely and according to procedures. Works with members who have had fraud on their account to ensure paperwork is completed and filed. Will close current accounts and open new accounts.
Works closely with the Loss Prevention Analyst regarding current fraud trends.
Assist in managing accounts that involve suspicious activity and may constitute a Suspicious Activity Report (SAR). Review, research and process the SAR accurately, within established timelines and according to procedures.
Investigates and processes fraud on stolen ATM cards accurately, timely and according to procedures. Make referrals to proper authorities.
Answer Loss Prevention main phone line.
Review, monitor and potentially close New Accounts and recently opened accounts.
Participates in the weekend rotation to monitor work member issues related to fraud.
Cross-trains on other functions in the Payment Services department.