The Kroger Co.
Division Position Profile
Position Title: Loss Prevention Specialist
Location: Knoxville, TN
Position Reports To: District Loss Prevention Manager
Pay Level: 14
FLSA Status: Non-Exempt (Hourly)
Position Summary :
The Loss Prevention Specialist will protect company assets through the execution of safety, inventory recovery and internal and external theft reduction programs. Assist with reduction of loss inventory, time, and assets. Monitor surveillance equipment. Identify, observe and apprehend shoplifters and others (internal or external) involved in acts of dishonesty. The Loss Prevention Specialist works with the District Loss Prevention Manager in the implementation and oversight of loss prevention initiatives. The LP Specialist will maintain a high degree of integrity, honesty and professionalism in carrying out responsibilities. Role model and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.
Essential Job Functions:
Conduct plain clothes surveillance to detect internal and external loss within a store environment.
Conduct internal and external investigations on matter affecting the company.
Apprehend individuals involved in illegal acts.
Comply with all federal, state, and local laws, as well as company policies and procedures when carrying out responsibilities.
Conducts physical security checks. Makes recommendations to prevent loss and improve profitability.
Partner with law enforcement and prepare case reports for criminal prosecution.
Responsible for heightening store loss prevention awareness.
Serve as a liaison with district and division personnel to identify and develop solutions for shrink related opportunities.
Work in a multi unit environment.
Complete thorough reports on all loss prevention related activities.
Support the District LPM in the execution of loss prevention initiatives.
Ensure the implementation and effectiveness of loss prevention strategies at store level.
Assist the District LPM with external and internal investigations as required.
Testify in court and labor hearings resulting from loss prevention related activities.
Ensure compliance with corporate policies and procedures.
Test functionality of store loss prevention equipment (EAS, Lane Hawk, CCTV, etc…) during store visit.
Complete all company training requirements and maintain certification required by law.
Must be able to perform the essential functions of this position with or without reasonable accommodation.
Some of the Competencies/Skills required to successfully perform this position include:
Building Strategic Working Relationships - Developing and using collaborative relationships to facilitate the accomplishment of work goals.
Building Trust - Interacting with others in a way that gives them confidence in one's intentions and those of the organization.
Communication - Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
Customer Focus - Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships.
Inclusion – Appreciating and leveraging the capabilities, insights, and ideas of all individuals. Working effectively with individuals of diverse style, ability, and motivation for a direct effect on business results.
Safety Awareness - Identifying and correcting conditions that affect employee safety; upholding safety standards.
Results Oriented – Setting high goals for personal and group accomplishment: using measurement methods to monitor progress toward goal attainment: tenaciously working to meet or exceed those goals while deriving satisfaction from the process of goal achievement and continuous improvement.
Technical/Professional Knowledge, Compliance and Skills – Achieving a satisfactory level of technical and professional skill or knowledge in position and/or related areas; keeping up with current developments and trends in areas of expertise. Ensures associates and location comply with laws and regulation applicable to the company.
Preferred Position Qualifications:
High school diploma or GED
Ability to work weekends and varied schedule
Ability to travel to varied work locations
Good written and verbal communication skills
Good customer service skills
Ability to diffuse confrontational situations
Ability to stand and / or walk for long periods of time
Minimum 1 year retail loss prevention experience
Preferred Previous Job Experience:
Operational knowledge of CCTV systems
Multi store loss prevention experience
Potential Career Path from this position:
Divisional District Loss Prevention Manager
Division Manager, Loss Prevention
Note: This job posting will expire on Monday, February 11, 2013 at 5:00pm EST.
It is the policy of The Kroger Co. to provide equal opportunity for all applicants for employment.