MANAGED SERVICES IT SUPPORT TECHNICIAN (TIER III) - ST. CLOUD, MN
Marco, Inc. has a career opportunity for a Managed Services IT Support Technician (Tier III.) in our St. Cloud and St. Louis Park offices. Responsibilities include:
·Providing technical support and remote help desk services to Marco clients
·Providing remote monitoring of client equipment by means of remote management software
·Reviewing client’s current systems and making technical/process recommendations for improving efficiency
·Performing remote server health checks, checking backup logs, test restore, checking event logs and drive space and installing security patches and service packs
·Maintaining client documentation
Ideal candidate must possess a Bachelor’s Degree in a related field and 2+ years of experience or equivalent experience. The ideal candidate would possess certifications or experience in Microsoft server products, Virtualization technologies (VMWare or HyperV), and Citrix/Remote Desktop technologies. Other required skills include a solid understanding of the administration network operating system, SAN Infrastructure and services found in a client environment, superior customer service skills and excellent follow-up with clients. Possible later shifts are available as well as after-hours on-call responsibilities.
As an employee-owned company, we offer a competitive compensation/benefits package and training. If you have the talent, energy and desire to excel, please send your resume to firstname.lastname@example.org or apply online at www.marconet.com .