MANAGED SERVICES IT SUPPORT TECHNICIAN (TIER III)
Marco, Inc - Saint Louis Park, MN

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MANAGED SERVICES IT SUPPORT TECHNICIAN (TIER III) - ST. CLOUD, MN, ST. LOUIS PARK, MN, OR FARGO, ND
We are looking to fill a full-time Managed Services IT Support position in our St. Cloud, MN, St. Louis Park, MN, or Fargo, ND office.

Main responsibilities include:
  • Providing remote technical support for various Cisco IP Telephony platforms including CUCM, CUCXN, CUPS, UCCX, CER, and CUxAC;

  • Configuration and support of Cisco VoIP installations including Unified Contact Center Express support, configuration, and scripting;

  • Troubleshooting, maintaining, and upgrading customer environments to provide effective solutions to complex hardware/software problems and;

  • Updating and maintaining technical documentation related to network configuration, diagrams, and call flow.

Required qualifications include a Bachelor’s Degree and 2+ years of experience or equivalent experience. Additional qualifications include substantial experience with Cisco Unified Communications systems including CUCM, CUCXN, CUPS, UCCX, CER, CUxAC, CUBE, SRST, H.323/MGCP Gateways, and TelePresence. Successful candidate will have hands-on experience with UCCX configuration and scripting, supporting ASA 55XX firewalls, and CCNA/CCNP level networking skills. Must be self-driven and highly motivated with strong problem solving skills as well as exceptional customer service skills.

As an employee-owned company, we offer a competitive compensation/benefits package and training. If you have the talent, energy and desire to excel, please send your resume to careers@marconet.com or apply online at www.marconet.com .

EEO/AA

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