MANAGEMENT EXCELLENCE CUSTOMER SERVICE SPECIALIST Job
Compass Group USA - Redmond, WA

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A Fresh Approach to Great Results.

Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry's greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one - to continue to rise above the competition in every aspect of our business - from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it.s our great people providing great service that generates our great results . In turn, it's important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:

Job Description:
Eurest is recognized worldwide for standards of service and excellence within the foodservice industry. Embracing an ownership mindset, Eurest leverages global resources, promotes a local presence and enriches the communities we serve. The Eurest Promise, " connect with people, inspire through food, create solutions, and live our promise ," is exemplified throughout our organization. Eurest is proud to serve the world's most respected successful corporations, including many of the Fortune 500.

Summary: Complete ownership of training events: Scoping, budgeting, business management (vendor and website management), training promotion, managing logistics, day of on-site facilitation of event, post event surveys, diligent management of KPIs, SOWs and SLAs duties as assigned

Successful Candidate: executive maturity/presence, exceptional quality, leadership skills, ability to manage Direct Reports etc. This would be a high visibility job with the audience being leaders and executive which means quality has to be of the absolute forefront

Note: E&ME business has frequent changes as nature of business. Expected to create processes and adapt them as the business changes. Changes will be acceptable rhythm of business

Global Business Hours: 6am-6pm Calls, projects or support may be needed during or outside these hours

Supervisory Responsibilities:
Manages 4+ employees in a variety of lines of business (LOBs). Is responsible for the overall direction, coordination, and evaluation of these LOBs. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; mentoring employees; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Essential Functions and Responsibilities:
Develop implement and manage training courses, events, programs and initiatives from a deployment perspective including the integration of in-sourced and out-sourced resources (45%)

The process flow emphasizes on Client Account Management to Course/Program Managers such:

Consulting on operational deployment of courses and providing operations and administration expertise in the initial phases of a course, event, program, or initiative utilizing and enriching the Standard Operating Procedures for Learning & Development,

Developing a deployment strategy and plan for all courses, events, programs and initiatives.

Managing all of the details of the implementation and sourcing including request for proposals via Venue Source Program, negotiation and contracting with 3rd party providers on logistics management, materials and inventory management, technology deployment, event planning and on-site support as necessary.

Delegating and managing tactical execution work to outsource vendor on course/event registration, participant reconciliation, deployment of knowledge measurement/survey, print, pack and shipment of training materials to world-wide locations, classroom set-up, and all client service inquiries and requests (Communication (email) Management).

Tier 2 support on all client service inquiries and requests.

Enrollment management and registration strategies for courses, events, programs and initiatives that have global reach resulting in maximized course capacity and training cost efficacy.

Develop and manage business process and business process improvements including budgeting and calendaring, writing and editing conference materials, invitations, biographies and program materials, then distributing key strategic communications out to Executive audiences through e-mail, Live Meeting, phone and confidential websites as appropriate (25%)

Deliver Project Management expertise and execution to capitalize on business efficiencies for Learning Operations through progressive and proactive project planning, stakeholder assessment, communications, implementation, execution and on-going measurement of progress and managing to a positive return on assets (physical, people, financial) (30%)

Adherence to professional and corporate protocol.

Maintain clean and safe work environment

Perform the job safely

Other duties may be assigned

Great People. Great Service. Great Results.

At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best. Achieving leadership in the foodservice industry

Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V

Job ID: NS01091321563

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