MANAGER, HOSTING SERVICES (RELATIVITY)
Crossroads Employment Services, LLC - Arizona
JOB DESCRIPTION
This position may also have supervisory responsibility for positions located at the New York, New York office. As such, periodic overnight travel may be required.

The successful candidate must have knowledge of the legal services industry and specifically the workflow of the electronic discovery (eDiscovery) process. In addition, the candidate must have extensive knowledge of Relativity , with candidates holding the Relativity Certified Administrator (RCA) designation being highly preferred.

The Manager, Hosting Services is a hands-on, working manager role and must be able to provide direction and information for the team; answer associate questions; and identify process improvements or business best practices for the Hosting Services team body of work. An attention to detail and ability to clearly explain the intricacies of our workflow and technology is an essential skill for success in this position.

QUALIFICATIONS

The successful candidate will have the following profile:
Four or more years experience working with technology groups or proprietary application software support environments in a fast paced, dynamic environment.
Two or more years experience in a direct supervisory role of at least eight individuals operating across multiple shifts and locations.
Must have extensive knowledge of Relativity , with candidates holding the Relativity Certified Administrator (RCA) designation being highly preferred.
Knowledge of the legal services industry and specifically the workflow of the electronic discovery (eDiscovery) process.
A Bachelor's degree in Computer Science, Information Systems or closely related field is required.
A Strong client focus including troubleshooting and follow-up skills and a commitment to continuous improvement is required.
Excellent oral and written communication.
Experienced in project planning and management.
Demonstrates a proactive, responsible, and willing approach to work willing to go above-and-beyond to achieve client satisfaction.

ADDITIONAL INFORMATION

Salary range: $85,000 - $105,000 . Relocation assistance may be available.

Crossroads Employment Services, LLC - 12 months ago - save job - block
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