MANAGER OF BASE
Allegiant Travel Company 2.614 reviews - Punta Gorda, FL

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This position is responsible for compliance of all aspects of Allegiant Air and regulatory agency policies within the day-to-day operation of the station while providing direct contact and support for the In-Flight team members.

ESSENTIAL FUNCTIONS:

- Establish and maintain safety compliance of aircraft, customers, facilities and employee working environments

- Address issues and provide corrective action as required

- Ensure compliance with all Federal directives and security requirements

- Audit to ensure quality assurance

- Ensure compliance for controlling of station expenses/cost and maintain an effective cost control program

- Establish airport and local community relations as liaison with airport city officials, FAA, TSA, police and fire departments

- Represent the company at airport meetings, exercises and other functions as required

- Coordinate airline vendor functions and act as liaison for local contracts providing service to Allegiant Air, i.e., fueling skycap, security, catering, cleaning and ground handling

- Evaluate performance and implement appropriate measures to review service provided to Allegiant Air

- Coordinate with Stations, In-flight, Ground Operations and Maintenance to ensure timely departures

- Offer support and communication to all Station and In-Flight Team members. Exercise administrative and supervisory control over all Station personnel and Flight Attendants, coaching and counseling as needed

- Track all attendance issues for all at Station

- Act as the Liaison between Flight Attendants & Management

- Fly Line as required by operational needs

- Promote and educate the Flight Attendants on Ancillary Sales

- Ensure ABANCO Units are charged and uploaded

- Ensure In-flight sales and Station deposits are all made, paperwork completed and reported in a timely manner

- Ensure compliance of all station manuals and monitor for current revisions and availability

- Monitor that all Allegiant Air policies and procedures are adhered to on a daily basis

- Ensure compliance of customer service, baggage handling and departure dependability

- Monitor and verify quality control

- Establish effective and cost efficient work schedules for all station employees

- Assist in recruiting new hires; participate in interview, hiring and staffing requirements

- Coordinate, provide training and ensure training requirements are met for all employees, i.e., new hire, recurrent, supplemental and local training issues

- Provide feedback, research and response to customer complaints/compliments in coordination with Customer Relations

- Establish employee recognition programs for station achievements, i.e., safety, performance and revenue collect programs

- Establish goals and objectives

- Measure the performance of the station ensuring all goals are met

- Work to establish contract revenue and actively pursue opportunities to ensure station profitability

- Evaluate, manage and provide ongoing feedback to employees while developing individuals and encouraging career advancement

- Lead by example, motivate to achieve results by exemplifying integrity, professionalism and excellent communication skills while maintaining the environment of safety, sales, professionalism, and ensuring a high level of job satisfaction

- Effective communication skills, both verbal and written

- Perform all functions of a Station Agent

- Other duties as assigned

SUPERVISES :

Flight Attendants, Customer Service/Ground Operations/Aircraft Cabin Cleaning/Commissary Security/Aircraft Security Agents (based upon location)

INTERACTIONS :

Allegiant Air Employees, Customers, Service Providers, Vendors, Regulatory Agencies and airport personnel

REQUIREMENTS & QUALIFICATIONS :

- Must be able to effectively communicate all airline business to internal and external departments and customers using well developed planning and organizational skills

- Must be committed to the importance of serving the customer and have excellent customer service focus

- Must be willing to work a flexible schedule including nights, weekends and holidays

- Must be at least 18 years of age and possess a valid driver’s license

- Must pass a ten (10) year background check and five (5) year pre-employment drug screen

- Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986

- Able to attend required training

EDUCATION:

High School Diploma or Equivalent, College preferred

EXPERIENCE:

One (1) year previous airline experience, preferably in a supervisory capacity; Qualified Allegiant Air Flight Attendant preferred; Previous experience at successfully interacting with FAA desired; Previous facilitation and training background preferred

KNOWLEDGE:

Federal Aviation Regulations (FAR’s); Computer proficiency in the use of Microsoft Office Products, prior airline computer systems preferred

WORK ENVIRONMENT:

Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered

PHYSICAL DEMANDS:

Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position

OTHER PHYSICAL REQUIREMENTS:

Ability to wear Personal Protective Equipment (PPE) (High Visibility clothing, Ear protection, safety glasses) when required

REASONABLE ACCOMMODATION STATEMENT:

Allegiant Travel Company commits to making a reasonable accommodation to the known physical and mental limitations of qualified individuals with disabilities and qualified veterans, unless such accommodation would impose an undue hardship on the conduct of its business. In determining the extent of its obligation, Allegiant Travel Company will consider business necessity and financial costs and expenses, among other factors

About this company
2.614 reviews