***This position is located @ 901 Plantation Road Blacksburg, Virginia***
This is for a large practice with 7 Medical Doctors and 2 Nurse Practitioners . Accountable for performing a minimum of four of the core job responsibilities (patient registration, patient scheduling, switchboard/phones, patient check in process, patient check out process, and/or medical record maintenance) in addition to basic and more complex front office workflow functions vital to the effective and efficient functioning of the medical practice, clinic, and/or department. Performs additional functions related to front office operations to meet specific needs of the practice, clinic and/or department. Serves as a resource person for patient, physician, office staff, various facilities, service lines, and outside agencies utilizing effective communication, courtesy, confidentiality and professionalism in all interactions. Makes appropriate decisions, reasoning, and problem solving to solve more complex problems related to the front office operations.
Minimum Qualifications Required:
Education: High school diploma or equivalent required. Associate Degree or continued administrative education preferred.
Experience: Prior experience in a physician office/medical office, data processing and/or with multi-line telephones preferred. Previous registration and/or medical insurance experience preferred.
Licensure, Certification and/or Registration: CPR certification is desirable.
Other Minimum Qualifications: Must be customer driven, have strong grammar, spelling and punctuation skills, knowledge of medical terminology, knowledge of office procedures and equipment, proficiency in computer data entry/keyboarding, ability to use electronic medical records and good organizational, communication, and interpersonal skills. Knowledge of Microsoft software applications preferred (Word, Excel). Ability to multi-task essential, along with working different position within the clerical area. Need someone that can work under pressure, who is well organized, able to multi-task, especially during high volume patient load. A friendly atmosphere that is customer service oriented. Only applicant's who have demonstrated excellent communication and customer service excellence skills will be considered.
Service Excellence and Quality are hallmarks of Carilion Clinic. As a team member, you will be expected to consistently deliver the best in care and customer service. As an employee, you will demonstrate respect, dignity, kindness and empathy in each encounter with our patients, families, visitors and with each other.
Carilion Clinic is an Equal Employment Opportunity/Affirmative Action Employer.
Carilion Clinic - 15 months ago