The University of Washington (UW) is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
The Burke Museum has an outstanding opportunity for a Membership Manager. Reporting to the Director of Development and Director of External Affairs, the Membership Manager works in collaboration with leadership to create and implement a successful membership program that builds an engaged community of Burke Museum members. A successful program will deliver value to Burke members by offering members meaningful and unique opportunities to connect with the Burke, through its exhibits, programs, collections and resources. It will deliver value to the Burke by building a strong base of support for the museum and its activities, and driving earned income. A successful membership manager will be an outgoing “face of the museum,” with an enthusiasm for building community through innovative outreach strategies and personal relationships.
Strategy Development: Develop an innovative and robust membership strategy, with an equal emphasis on acquisition, retention, generation of revenue, and acknowledgement of the diversity of Burke Museum audiences.
Marketing Plan: Work in collaboration with supervisors to develop a year-round membership acquisition plan that incorporates advertising, promotions, renewals, and on-site sales for all segments of the membership audience and oversee its implementation.
Revenue Growth: Lead strategic membership efforts to ensure achievement of annual growth and retention in both revenue and number of member households.
Data Management: Oversee membership data, gift processing, and acknowledgement. Monitor, report, and interpret membership sales and attendance on a daily, weekly, monthly and quarterly basis, and communicate to appropriate staff; take necessary actions when sales or attendance projections decrease or increase unexpectedly. Serve as database expert, and pursue process improvement initiatives when necessary.
Strategic Partnerships: Work in collaboration with the Communications and Development teams to develop and implement corporate partnerships and promotions that extend membership presence and visibility in the community which result in growth of the program.
Communications: Oversee all membership collateral, e-communications, newsletters and marketing materials and provide content for these communication tools.
Events: Develop strategy for unique member acquisition and appreciation events, and collaborate with the Development Events Coordinator to oversee them.
Team Management: Develop and lead a cross-divisional Membership Operations Team. Communicate with the team on a regular basis, plan agendas and gather input from the team on all aspects of their respective programs. Lead team members through changes in membership policy and procedures.
Budgeting: Develop annual membership operating budget for approval, and implement and monitor. Track ongoing membership expenditures and revenue, taking immediate corrective action when necessary.
Visitor Services: Develop and deliver regular membership workshop and incentive programs for frontline staff in the Visitor Services department. Work with supervisors in Visitor Services to develop and identify appropriate offerings which help to support and improve sales skills, customer service skills and other relevant competencies.
Community Outreach: Take Burke Membership out into the broader community. Represent Burke Membership at community events and participate in monthly membership manger meetings.
Supervision: Supervise Development & Membership Coordinator (classified position) to ensure that position's success.
As a UW employee, you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.
Bachelor’s degree, preferably in marketing, communications, or related field, with five years of experience working with membership sales and marketing or fundraising in an organization with similar membership goals and objectives.
The ability to successfully navigate an environment which requires sensitivity to others' responsibilities, beliefs, and backgrounds and the ability to negotiate or lead negotiations to a positive and productive outcome.
Excellent project management skills.
Working knowledge of donor database systems, spreadsheets, project management software, and web applications.
Excellent written and oral communication skills and the ability to make compelling, non-technical presentations
The ability to guide, teach and mentor staff members in the conceptual aspects of membership programs. Comfort and affinity for a fast-paced, solutions-oriented environment.
The ability to build positive working relationships within own peer group, in and outside of organization. Must be willing to help others succeed.
Ability to work proactively and independently to achieve agreed-upon goals.
Equivalent education/experience will substitute for all minimum qualifications except where there are legal requirements such as license/certification/registration.
General knowledge of higher education and museum organization.
Knowledge of UW Development Office policies and procedures, including use of the development database software Advance.
Condition of Employment:
Ability to work occasional weekends and evening hours.
Ability to lift 40-45 pounds, occasionally.
Ability to travel independently to local or regional locations.
Ability to work regularly in an open environment with both visual and audible distractions.
Part of the application process for this position includes completing an on-line cover letter assessment to obtain additional information that will be used in the evaluation process. The cover letter assessment will appear on your screen for you to complete as soon as you select "Apply to this Position" on this job announcement. Once you begin the assessment, it must be completed at that time. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until the assessment is complete.
A satisfactory result from a criminal background check may be required prior to hire.
The University of Washington is a leader in environmental stewardship & sustainability , and committed to becoming climate neutral.
The University of Washington is an equal opportunity, affirmative action employer.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or firstname.lastname@example.org .
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