MLB.TV Forum Moderator (PT)
MLB Advanced Media 15 reviews - New York, NY

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Duties include: Replying to MLB.TV related questions on the MLB.TV Support Forum quickly and accurately. Questions range from general service inquiries to complex troubleshooting. This is a part-time position. Available shifts include weekdays, weeknights, and weekends.

Responsibilities :
  • Answering questions about the services available to MLB.TV subscribers.
  • Troubleshooting any issues that people may have with subscription products.
  • Giving real time technical instructions on how to use all of the features of subscription products.
  • Removing any unnecessary negative comments, while leaving a healthy discussion of constructive criticism.
  • Escalate issues to the proper contacts.
  • Reports summarizing activity on the forum, key topics, and issues.
  • Act as a liaison to social media agents.
Skill Set:
  • Vast knowledge of Windows and Macintosh operating systems.
  • Experience with all popular Internet browsers.
  • Experience with set-top streaming devices and tablets.
  • Familiarity with basic networking.
  • The ability to learn and remember technical instructions on short notice.
  • Strong communication skills (oral and written) in order to discuss, troubleshoot, and instruct users on the forum or during callback mode.
  • A good understanding of streaming Internet video and audio technology.
  • Understanding of home Internet security software such as Firewalls and Pop-Up Blockers.
  • The ability to maintain a useful and pleasant attitude.
  • One to Two years of Technical Customer Service Experience
  • College Degree Preferred
  • Knowledgeable in the use of Windows 7, Vista, XP, and Macintosh OSX
  • Knowledgeable in the use and configurations of Internet Explorer, Firefox, Google Chrome, Safari, and Adobe Flash Player.

About this company
15 reviews
This company is ready to play ball online. MLB Advanced Media (MLBAM) is the Internet and interactive media arm of Major League Baseball...