MLB.TV Forum Moderator (PT)
MLB Advanced Media - New York, NY

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Summary:
Duties include: Replying to MLB.TV related questions on the MLB.TV Support Forum quickly and accurately. Questions range from general service inquiries to complex troubleshooting. This is a part-time position. Available shifts include weekdays, weeknights, and weekends.

Responsibilities :
  • Answering questions about the services available to MLB.TV subscribers.
  • Troubleshooting any issues that people may have with MLB.com subscription products.
  • Giving real time technical instructions on how to use all of the features of MLB.com subscription products.
  • Removing any unnecessary negative comments, while leaving a healthy discussion of constructive criticism.
  • Escalate issues to the proper contacts.
  • Reports summarizing activity on the forum, key topics, and issues.
  • Act as a liaison to social media agents.
Skill Set:
  • Vast knowledge of Windows and Macintosh operating systems.
  • Experience with all popular Internet browsers.
  • Experience with set-top streaming devices and tablets.
  • Familiarity with basic networking.
  • The ability to learn and remember technical instructions on short notice.
  • Strong communication skills (oral and written) in order to discuss, troubleshoot, and instruct users on the forum or during callback mode.
  • A good understanding of streaming Internet video and audio technology.
  • Understanding of home Internet security software such as Firewalls and Pop-Up Blockers.
  • The ability to maintain a useful and pleasant attitude.
Requirements
  • One to Two years of Technical Customer Service Experience
  • College Degree Preferred
  • Knowledgeable in the use of Windows 7, Vista, XP, and Macintosh OSX
  • Knowledgeable in the use and configurations of Internet Explorer, Firefox, Google Chrome, Safari, and Adobe Flash Player.

About this company
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MLB Advanced Media, L.P. (MLBAM) is the interactive media and Internet Company of Major League Baseball. MLBAM manages the official league...