MOJO Community Support Representative
Bluehost - Sandy, UT

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MOJO Community Support Representative

Company name

Pay Rate / Range
DOE

Location
Sandy, UT

Position Type
Full Time Employee

Date Posted
Feb 12, 2013 Job Description
MOJO Community Support Representative

The MOJO team is looking for someone to join their awesome support and community team. MOJO operates several online marketplaces that currently offers premium Themes, Plug-ins, and other Add-ons for WordPress, Joomla, Drupal, and other popular open-source platforms. This position requires a great deal of understanding of open source CMS platforms, and the web designer and developer community. We are looking for someone who is a driven, success-oriented team player that thrives in a fast-paced, fast-changing, entrepreneurial environment.

Salary range is based on experience and skillset. Full benefits and 401k available.

Job Position Responsibilities:

- Quickly respond and give customer support to customers who have made purchases within our marketplaces.

- Actively monitor and manage all support channels within our support system, Twitter, Facebook and forums.

- Community Management - Work to represent MOJO within the design & development community, focusing on understanding community needs, suggestions, resolving issues, etc.

- Item Reviewing - Reviewing themes, plugins, apps, and other items that are submitted for sale in the marketplace, as well as updates to existing items.

- Work closely with our support team manager and with highly sensitive billing-related responsibilities.
Requirements
Preferred Skills & Experience:

- Excellent written and verbal communication skills.

- Self-starter, who anticipates problems and takes a proactive approach to responsibilities.

- Able to learn, understand and apply new technologies.

- Experience working within the web design and development communities, and familiarity with developer needs.

- Experience using and customizing WordPress.

- Basic HTML/CSS knowledge is required.

- Good PHP skills and/or familiarity with creating WordPress plug-ins is a huge plus.

Contact: Erin Terry
Email: [click on "Apply Online" button]

Please send you resume to [click on "Apply Online" button]

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