MSC Service Desk Technician
Distributed Systems Services, Inc. - Wyomissing, PA

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Are you a Help Desk or Support Analyst looking for a rapidly growing IT solutions company? We are seeking customer service focused professionals to join our team of help desk support professionals. If you are an energetic, customer-focused team player that is passionate about their work and has a commitment to excellence, this job is for you!

Help Desk Technical Skills - You must have strong technical skills and a proven ability to troubleshoot and resolve problems of a technical nature using remote control tools. Experience with Windows XP, Windows 7, Active Directory, VPN and troubleshooting network connectivity is a big plus.

Customer Service Skills - You must be customer-focused and committed to providing every customer with a WOW! experience every time. You must be professional with excellent verbal and written communication skills to provide exceptional service to customers over the phone and via email.

Service Quality
- You must have experience following company processes and procedures working within defined policies. All customer interactions must also be thoroughly documented in our ticketing system. Ideal candidates will know why this is important and be able to explain the importance.

All candidates must have:

  • College degree, technical school, or equivalent experience preferred
  • Excellent oral, organizational and written communication skills
  • 1-2 years of experience in a customer service environment
  • Basic knowledge of PC’s, operating systems, applications, networks, and hardware concepts
  • Good analytical and problem solving skills
  • Ability to work effectively both independently and with others to achieve team goals
  • CompTIA A+ certification The ideal candidate will have:
  • 1-3 years Call Center experience
  • 1-3 years Help Desk/Desktop Support experience We offer competitive salaries, benefits, training and opportunity for professional growth.