Success in a competitive marketplace requires the ability to maximize the patient experience and financials leveraging technology (within centers), data, and information to center leadership to manage the patient to quality outcomes and best practices. The MSO Development Leader contributes to Humana's success by providing strategic, operational, and technical integration leadership for acquired and joint venture Managed Services Organization (MSO) entities working with key strategic leaders.
Primary care electronic medical record (EMR) platform migration strategy and integration. Developing best in class technology platform and reporting capabilities that enable population health management and support physician decision making resulting in efficient, affordable quality care.
Best practice identification and replication across MSO entities. Identify and address pain points identified from net promoter results and other key touch points in the patient experience. Implement a system for ongoing learning and diffusion of best practices across owned and joint venture entities.
Strategic leadership and oversight of various initiatives within one of the MSO regions to include activities focused on financial oversight, providing actionable data to centers and MSO entities within the region, and coordination and integration of cross-functional Humana corporate resource support.
Leadership in building out internal MSO capabilities.
Acts Strategically: Has vision, anticipates future consequences and trends accurately; has broad knowledge and perspective; creates competitive and breakthrough strategies and plans.
Communication: Ensures understanding regardless of the communication vehicle; understands the needs and perspectives of others and tailors delivery accordingly; shares information appropriately; actively listens.
Innovates: Introduces or develops new ideas and processes which improve performance and productivity. Generates insights through thought leadership. Leverages business intelligence, data, insights, and other research to drive differential value and expand Humana's capability to compete.
Leadership: Tells the Humana story; inspires extraordinary results by engaging others, leading change, valuing diversity, and shaping the culture to support a high performance environment.
A minimum of one year experience leading cross-functional strategic initiatives for the market or at the corporate level
A minimum of one year experience with Managed Service Organization relationships or functions
Strong knowledge of the healthcare market in your geographical region, gained through professional responsibility in Network, Sales, or Senior Products
Established relationships with multiple groups around Humana
Excellent verbal and written communication skills
Superb relationship-building skills
Bachelor's degree preferred
Two years' experience leading technical based initiatives
Knowledge of Humana’s internal policies, procedures and systems
This position will report to a MSO Director
Contracting and Provider Relations
Work Environment Type
Yes, 25 % of the Time
Humana Inc. (Humana) is a full-service benefits solutions company, offering an array of health and supplemental benefit plans for employer...