MSP Specialist
The Bartech Group - Pleasanton, CA

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Position Summary

Bartech is an established leader in the MSP industry, being voted as a top performing MSP provider three years in a row in SIA’s annual survey. As a Service Delivery Consultant you will be part of a dynamic Program Management Office assigned to a specific Bartech Managed Service Provider client. You will be empowered to manage a book of business and will be responsible for facilitating all aspects of the end to end contingent labor hiring process for client users, utilizing a Vendor Management System (VMS). We are looking for self-motivated individuals who thrive in a fast paced environment and have a passion for customer service.

Job Description:
  • Develop relationships with client users across the business (Hiring managers, finance, HR) to thoroughly understand the client and their culture.
  • Establish partnerships with the participating suppliers
  • Utilizing a VMS application, facilitate and manage the end to end contingent labor process through:
    • review, validation and distribution of the requisitions to participating suppliers
    • screening of resumes for skills, availability and rate match
    • shortlisting the candidates for client consideration
    • coordination of the interview process
    • overseeing the on-boarding process
    • managing the work order revision and extension process
    • managing the time entry and approval process including reviewing draft timesheet and unapproved time reports .
  • Works with Hiring Manager in assigned client departments or locations to garner a thorough understanding of the job requirements to ensure creation of validated job postings
  • Act as liaison between client and supplier to administer contingent worker hiring process while ensuring client satisfaction. This can be accomplished through:
    • Face to face meetings with managers
    • Facilitating conference calls with both managers and suppliers
    • Delivery of program training
  • Understands the contractual terms and conditions between Bartech, the client and the suppliers, including: pricing, roles and responsibilities, rules of engagement, vendor neutrality position.
  • Management of the process to ensure compliance with Customer Service Level Agreements and cost savings objectives including:
    • Rate Negotiation
    • Requisition aging
    • Start and end dates management
    • Timesheet management
  • Responsible for following standard operating procedures to ensure compliance with the end to end process:
    • monitoring and tracking activities
    • Including creation of program documentation
    • Understanding program reporting and metrics
  • Responsible for timely issue resolution that arise as part of the day to day operations, acting as a liaison among all parties and escalating to management as appropriate
  • Other duties as assigned by management
Required Skills Knowledge of:
  • Staffing Industry and or Vendor Management Systems
  • Recruiting and or HR
  • Microsoft Office

Ability to:
  • Provide excellent customer service
  • Communicate effectively
  • Prioritize multiple tasks and demonstrate proper time management
  • Problem solve and present recommendations to internal and external clients
  • Negotiate rates effectively
  • Ability to translate report requirements to generate specific report requests
  • Help maintain and build positive team spirit
  • Work independently

  • Confidence
  • Enthusiasm
  • Passion for excellence
  • Professionalism in work product and behavior
  • Detail orientation
  • Stress tolerance
  • Discipline to execute according to standards
  • Urgency and speed of response
Required Experience 2-5 years of Staffing, Managed Service Provider or related experience

Required Education:
  • Bachelor's degree or equivalent combination of education and experience