MSR I
Lake Trust Credit Union - Jenison, MI

This job posting is no longer available on Lake Trust Credit Union. Find similar jobs: Msr jobs - Lake Trust Credit Union jobs

The main purpose of this position is to provide comprehensive member service. Educates and sells new and existing members on credit union product and services in order to meet their needs. To help our members with their financial needs, while opening new accounts, including specialty accounts and resolving member concerns/issues. Building trusting relationships with members and providing them with excellent member service.

ESSENTIAL FUNCTIONS

1. Display professional etiquette with members. Process member transactions such as, deposits, withdrawals, cash advances, payments, etc.

2. Interview members to uncover and recommend products and services, including specialty accounts, but not loan processing.

3. Open specialty accounts which include IRA, Business, POA, Trust, etc as well as all basic products and services.

4. Solve member concerns, issues and account resolution.

5. Quality control – Quality checking new member account forms to reduce errors.

6. Pursue learning and development activities. Sharing knowledge with team mates.

7. Follow compliance guidelines and regulations.

8. Member follow-up.

9. Perform other duties as required or assigned.

QUALIFICATIONS REQUIRED

1. High School Diploma/GED is required.

2. Seven to twelve (12) months job-related experience preferred.

3. Proven ability to support a strong member/customer service culture.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

TALKING:
Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

AVERAGE HEARING:
Able to hear average or normal conversations and receive ordinary information.

FINGER DEXTERITY:
Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

REPETITIVE MOTION:
Movements frequently and regularly required using the wrists, hands, and/or fingers.

VISUAL ABILITIES:
Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

PHYSICAL STRENGTH:
Sedentary work; sitting most of the time.

Lake Trust Credit Union - 18 months ago - save job - block
Recommended Jobs
Maternity Sales Representative - Part Time (M...
Destination Maternity Corporation - Grandville, MI
Destination Maternity Corporation - 27 minutes ago

Assistant Branch Manager - Finance, Credit Un...
Michigan Schools and Government Credit Union - Grand Rapids, MI
CareerBuilder - 12 days ago
About this company
8 reviews