DIRECT CLIENT REQ
Location: NYC, NY
Minimum of 5 years experience providing direct end-user support for a fortune 500 company in a Macintosh and Microsoft Windows 2000/XP/Win7 environment.
MCP certification for Windows 2000/XP/Win7 or demonstrated technical competency equivalent
Experience with Citrix Desktop Support environment
Demonstrate strong customer service attitude and demeanor
Ability to work flexible hours and tight deadlines
Ability to work well under high pressure, time sensitive environment
Ability to work within established standards and guidelines
Outstanding analytical/troubleshooting skills
Strong organizational and interpersonal skills such as: persistent, client-oriented, results-oriented and accountable
Strong oral and written communication skills
Good team player
Provide technical assistance, guidance, troubleshooting and repair through Level 2 support and work with internal experts and vendors to resolve Level 3 issues. Configure, install, monitor and maintain client desktop software and hardware; MACs; support mobile workforce. Provide on-the-spot training to end users. Consult with and make recommendations to IT on selection of hardware and software products to address business requirements while maintaining published IT standards. Consult with internal IT teams to represent client s technical interests for project planning and standards development.
positions require 'very' strong MAC support analysts