Machine Support Supervisor
Redbox - Oakbrook Terrace, IL

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Redbox Automated Retail, LLC , a wholly-owned subsidiary of Coinstar, Inc. (NASDAQ: CSTR), offers new release DVD through its network of conveniently located, self-service kiosks. Redbox is available at more than 29,000 locations nationwide, including select McDonald’s restaurants, leading grocery and convenience stores, and Wal-Mart and Walgreens locations in select markets. For more information, visit www.redbox.com . Information about Coinstar, Inc. can be found at www.coinstarinc.com .

Machine Support Supervisor

Redbox Automated Retail is seeking a dynamic person to become a Supervisor of Machine Support. The Machine Support Supervisor manages the regional technical support team and executes the operating plan of the Machine Support team.

Summary of Key Responsibilities :

- Train, supervise and further develop a team of technicians for peak performance as measured by team and individual metrics

- Manage projects as assigned and report progress to management

- Approve associates time card

- Interview candidates to fill open position

- Execute the Machine Support strategy, supporting Redbox goals, and further develop and implement tactics in support of the strategy

- Identify, develop, train, and enforce process flows, procedures, systems, and tools that facilitate work efficiencies

- Assist with Machine Support initiatives, support internal departmental processes, systems or special projects as needed

Knowledge/Skills/Abilities :

- Strong communicator with superior interpersonal skills

- Great motivator and mentor

- Advanced decision making skills

- Strong leader who demonstrates strong implementation skills

- Results oriented and successful in motivating and coaching staff members

- Must be willing to travel at least 5%

- Passion for interacting in a positive and creative manner with customers and team members

- Outstanding leadership, coaching and people developer skills

- Strong analytical, organizational, and problem solving skills

- High-level oral and written communication skills

- Strong competencies in coaching, process execution, and managing through influence

- High-level of computer and technical literacy, including proficiency in web-based software applications as well as office productivity applications such as Windows, MS Word, Excel, and Access

- Ability to remain composed under high-pressure

- Ability to address and diplomatically resolve inter-personal conflict

- Solid and unwavering belief in good ethics and honesty

- Proven success of motivating and retaining talented and dedicated personnel

Education and Experience :

- Associate’s Degree with a minimum of 2 years of successful supervisory or management experience with responsibility for supervising multiple team members (Equivalency – Associate’s degree with 3+ years’ experience as a team lead overseeing multiple team members or High School Diploma/GED with 5+ years previous supervisory or management experience)

In addition to a rewarding career, Coinstar, Inc. offers excellent employee benefits and competitive compensation. For more information about this position and to apply, please visit our website at www.coinstarinc.com/careers .

Redbox - 20 months ago - save job - block
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