Macintosh Support Engineer
Intelligent Decisions - Washington, DC

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strong >U.S. Citizenship is required.

Job Summary:
Qualified Candidates will provide Tier 4 support for Macintosh devices across the government agency enterprise. Senior level expertise in integration of Macintosh devices in an enterprise environment that covers over 187 hospitals, program offices, agency Central Office, and Field Offices spread across the United States will be necessary.

Job Responsibilities:
  • Tier 4 escalated support
  • Active Directory Integration on MAC OS X
  • Smart Card support services
  • iOS - iPad/iPhone system support
  • Encryption/Decryption Support
  • Customer Administrator Training
  • Network Support
  • JAMF Casper Imaging support
  • MAC OS X Imaging Technologies
  • MAC OS X Client Remote and Local Management
  • MAC OS X Server Support
  • Backup and Disaster Recovery Support
Job Qualifications:
  • Experience supporting a Macintosh and iPad technical support desk
  • Ability to provide excellent customer experience in person and on the phone during support activities
  • Ability to create OS X Installation Packages
  • Ability to create OS X system image installers
  • Experience creating monolithic “core load” system images
  • Providing remote administration, support configuration
  • Experience supporting Apple technologies within the Federal space
  • Experience with configuring and maintaining MCX and Apple Profile Services
  • Experience with JAMF, Centrify, Absolute Manage, McAfee in a Macintosh Ecosystem
  • Ability to architect, design and analyze diverse enterprise solutions based on evolving customer requirements
  • Strong focus on Customer Satisfaction
Certifications Preferred: :
Apple Certified System Administrator

Apple Certified Technical Coordinator

About this company
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Since 1988, Intelligent Decisions (ID) has been developing innovative IT solutions to solve the most challenging requirements of our client,...