Ensure that safety and security procedures are followed at all times.
Oversee monthly reporting.
Ensure all employee training (new hire, monthly, cross training, site required) is performed and at standard.
Maintain records and files.
Ensure all equipment is in proper working order.
Work to ensure compliance with existing systems and controls.
Responds to client issues and ensures appropriate escalation processes are followed by communicating critical issues to Operations Manager without delay.
Must be able to perform the work of those whom they oversee.
Ability to deal with difficult or irate customer periodically.
Prepare, maintain, review and update site Operations Manual.
Interface with the client contact.
Handle all materials received in the Mail Center [receive, review, receipt, document, process, prepare, identify, separate, deliver, transport, etc.].
Physically distribute mail and Courier packages by cart, dolly or hand truck to and from various departments throughout the building.
Make timely collection of outgoing mail (letters, parcels, U.S. Postal, interdepartmental), using cart or, for larger items flatbed, hand truck or dolly.
Deliver office supplies and copy paper.
Deliver overnight mail.
Inspect deliveries for suspicious or threatening items.
Ship out products in a timely and accurate manner.
Pickup outbound boxes and packages from internal customer locations.
Ability to sort items into categories according to established methods.
Prepare items for processing, shipment or transportation.
Enter activity data in logs, maintain records.
Prepare and process outbound courier shipments using computer or service provider’s equipment [such as UPS].
Answer phone in a professional manner
Other duties as assigned by customer and/or Operations Manager.
High school diploma or equivalent
Minimum of 1-2 Mail services related experience preferred with knowledge of commonly used Office Services procedures.
1-3 years experience with Microsoft Office Software (Word, Excel,)
Excellent customer service skills; must possess a “can do” attitude.
Excellent communication skills both verbal and written.
Ability to effectively work individually or in a team environment.
Competency in performing multiple functional tasks.
Attention to detail.
Ability to handle mail or hand cart, as well as flatbed.
Must be able to lift up to 50 pounds.
Knowledge of using UPS, FedEx, DHL shipping methods preferable.
Assertive and resourceful; self motivated; willing to ask questions, take initiative and be able to communicate clearly.
Consistently demonstrate professional demeanor, appearance and attitude.