Mail Clerk
Department of Veterans Affairs 1,250 reviews - Milwaukee, WI

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Vacancy Identification Number (VIN)


To fulfill President Lincoln’s promise - “To care for him who shall have

borne the battle, and for his widow, and his orphan” - by serving

and honoring the men and women who are America’s Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define “who we are,” our culture, and how we care for Veterans, their families and other beneficiaries.

The Values are








espect and


xcellence (“



As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. For more information on the Department of Veterans Affairs, go to



You must be a U.S. citizen to apply for this job.

Subject to a background/suitability investigation.

Employees are required to have federal payments made by direct deposit.

A complete application package; Resume, Vet Pref (if applicable), etc.

A completed Occupational Questionnaire.

This position is located in the Support Services Division of the Milwaukee Regional Office (RO) of the Veterans Benefits Administration in Milwaukee, WI.

Responsible for opening, dating, and initial sorting of incoming correspondence.

Analyzes various documents and forms and routes them to the proper unit or office.

Reviews all outgoing mail for personal identification information (PII).

Ensures that outgoing correspondence is organized accurately when preparing and programming documents expeditiously for mail metering machines.

Checks that remittances are separated and ensure that a cursory review is conducted; batches into predefined categories.

Maintains the operation of a variety of office equipment such as copiers,
duplicators, and mail processing machines.

Responsible for ensuring and isolation of suspicious letters and packages to
include explosive device or any chemical, biological or radiological.

Position requires substantial walking and standing as well as lifting pouches and packages, weighing approximately 75-80 pounds on a regular basis as well as pushing mail carts and using the stairs for delivery of mail and material when elevators are not working.

To qualify for this position

, applicants must meet all requirements by the closing date of the announcement.

One year of general experience; experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization.

Examples of general experience include, but are not limited to:

Progressively responsible clerical, office, or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled.


Applicants may substitute education for the experience required.

successful completion of two (2) years (60 semester credit hours) of education above high school.

It is the applicant's responsibility to provide documentation or proof that he or she has met the applicable educational requirements for substitution.

Applications submitted without the required supporting documents will not be accepted. An unofficial transcript; statement from the institution's registrar, dean, or other appropriate official; or equivalent documentation is acceptable at the time of application. Education submitted must be appropriately accredited by an accrediting body recognized by the Secretary of the U.S. Department of Education. For additional information, refer to the U.S. Department of Education web site at



Applicants may also combine education and experience to qualify at the GS-04 level.

To calculate, first identify the percentage of required education you have earned. Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify.

You will be rated on the following Knowledge, Skills, Abilities and Other characteristics (KSAOs) as part of the assessment questionnaire for this position. This training and/or experience MUST be reflected by descriptions of your experience in your resume.

Ability to organize work determining priorities, resolving problems and recognizing problems which must be referred to the supervisor to stay within the prescribed time limits.

Ability to provide customer service.

Knowledge of mailroom procedures including analyzing documents, inputting, routing, disposition, and disbursement of mail.

Ability to orally communicate in a clear, concise manner, and to brief diverse audiences.

Knowledge of the contents, arrangement, and filing procedures related to the agency's system of records.

If you are referred for consideration, you may be asked to submit additional job related information.

For more information on these qualification standards, please visit OPM's web site at



Evidence of your experience must be supported by detailed documentation of like duties performed in the positions listed on your resume. You will also need to provide work experience information such as hours per week, salary, and starting/ending dates of employment (month and year format) to establish that you possess one or more years of the required experience at the appropriate level sought. If your resume/application does not support your questionnaire answers, we will not allow credit for your response(s).

After the vacancy announcement closes,

applicants are evaluated against the questionnaire responses and placed in one of the three quality categories;




, or


Qualifying Veterans with a service-connected disability of 10% or more will be placed at the top of the best qualified group. All other qualified veterans will be placed at the top of the appropriate quality group, based on responses to the questionnaire.

Veteran’s Preference:
When applying for Federal Jobs, eligible Veterans should claim preference, for 5pt (TP) or 10pt (CP/CPS, XPP, XP) ...etc, on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation. Documentation is required to award preference. (See "Required Documents" section)

Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as listed on page two (2) of the form. For more information, please review the information for disabled Veterans in the application


or visit


Working for the Department of Veterans Affairs offers a comprehensive benefits package. This link provides and overview of the benefits currently offered. For more information please visit us at


VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Receiving Service Credit for Earning Annual (Vacation) Leave:
VA may offer newly-appointed federal employees, credit for their job-related non-federal experience or active duty uniformed military service. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Relocation Expenses: Relocation expenses [are] OR [are not] authorized for this position.


The Department of Veterans Affairs offers Permanent Change of Station (PCS) relocation services. Permanent Change of Station is the relocation of a household due to government convenience in connection with a transfer between duty stations or facilities. For more information go to


This job opportunity announcement may be used to fill additional vacancies.

About this company
1,250 reviews
The United States Department of Veterans Affairs (VA) is a government-run military veteran benefit system with Cabinet-level status. It is...