Mail Clerk
Department of Veterans Affairs - Salem, VA

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Department of Veterans Affairs

(VA) needs employees who possess the energy, compassion, and commitment to serve those who served our Country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans. Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your Country's service.

If you are transitioning from the military or a Veteran already, we invite you to explore the benefits of continuing your career at the VA.

The VA is committed to hiring Veterans


The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission.

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define “who we are,” our culture, and how we care for Veterans, their families and other beneficiaries. The Values are








espect and


xcellence (“



America's Veterans need you!

To find out more, go to



You must be a U.S. citizen to apply for this job.

You will be subject to a background/suitability investigation.

Employee will serve as a Mail Clerk within the Centralized Fee Unit (CFO), Veterans Health Administration (VHA), Mid-Atlantic Health Care Network in Salem, VA. You will perform clerical work related to the processing if incoming and outgoing mail, including the systematic arrangement of records for storage and reference purposes. Duties include, but may not be limited to: Serves as the official mail clerk/messenger handling correspondence, as well as personal mail for patients, such as opening, reading if necessary to properly sort, verifying/securing enclosures, safeguarding checks/cash, and delivering as appropriate between 150 delivery points. Screens out-going mail ensuring that it contains appropriate delivery and forwarding addresses, as well as correct postage. Processes all incoming and outgoing mail, USPS Certified, Certified Return Receipt, Priority, and Express mail, ensuring completion of the necessary forms as required by USPS mail and medical center regulations are followed. Maintains logs for negotiable items received and turned over to the agent cashier. Distributes all reproductions output based on distribution format. Accesses computer programs to correctly ascertain the exact location of patients and for mail forwarding purposes. Electronically scans various documents containing health information, performs quality check before the image is saved to ensure that scanned document is associated to the correct patient. Maintains confidentiality of all electronic records and paper components. Communicates with other administrative and clinical staff members in order to index scanned reports to the appropriate clinical reports as often as necessary. Assists in training new employees in their duties as required.

WORK SCHEDULE: Monday-Friday, 8am - 4:30pm


Requires one (1) full year general experience. General experience is defined as progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of this Mail Clerk position to be filled.

(A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing

to receive credit for such experience

must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.)


Successfully completed two (2) full years of education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. (Transcript Required)


Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements. (Transcript Required)

You will be rated on the following Knowledge, Skills, Abilities and Other characteristics (KSAOs) as part of the assessment questionnaire for this position:

Knowledge of the Privacy Act of 1974 and Health Insurance Portability and Accountability Act (HIPPA) regulations.

Skills that demonstrate performing clerical duties related to mail handling and document scanning processes.

Ability to communicate with people from a variety of backgrounds and varying levels of understanding.

Skills that demonstrate the ability to type and enter data into a computer software program.

PHYSICAL REQUIREMENT: Requires long periods of sitting, standing, and walking. Recurring bending, lifting and carrying of moderately heavy mail bags and packages, occasionally lifting heavier materials. Pushes carts weighing up to fifty pounds.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at




MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers,

we will not allow

credit for your response(s).

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Please refer to this


to ensure proper accreditation and for foreign education requirements.

Veteran's Preference:
When applying for Federal jobs, eligible veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of DD-214(s) showing all dates of service as well as character of service (honorable, general, etc.). Additionally, veterans with service-connected disability of 10% or more must also submit a copy of their official statement from the Department of Veterans Affairs, or from a branch of the Armed Forces, certifying their service-connected disability and/or their receipt of compensation for service-connected disability. If the military member is within 120 days of separation and does not yet have a DD214, the member may instead submit any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is signed.

Veterans with service-connected disability of less than 10%, non service-connected disability, and Purple Heart recipients, as-well-as those claiming derived preference for a spouse, widow or widower, or natural mother, should refer to and submit a completed "

SF15, "Application for 10-Point Veteran Preference

," (go to

) and required documentation with your application materials. For more information on Veterans' Preference, please visit


Applicants will be ranked based on four quality groups, as follows:

Best qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position;

Highly qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job;

Well qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all, of the requirements of the job; and

Qualified - applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors.

After the vacancy announcement closes, reviewed applications are evaluated against the questionnaire responses and placed in the appropriate quality group. Qualified veterans will be afforded preference by being placed at the top of the appropriate quality group. Qualifying veterans with a service-connected disability of 10% or more will be placed at the top of the best qualified group. The best qualified group is the first to be referred to the hiring facility for further consideration and possible interview. The remaining groups may be referred based on the number of applicants available.

VA offers a comprehensive benefits package. This link provides an overview of the benefits currently offered:


The Federal Government has special appointing authorities for persons with qualifying disabilities (go to

). For additional information on these, and other special appointing authorities, refer to this


or contact the hiring Human Resources Management Service

at: 1970 Roanoke Blvd

Salem, VA 24153


Interagency Career Transition Assistance Plan

(ICTAP) and

Career Transition Assistance Plan

(CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at


VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

You may be required to serve a probationary period.

About this company
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The United States Department of Veterans Affairs (VA) is a government-run military veteran benefit system with Cabinet-level status. It is...