Responsible for assisting with the daily operations of the Wolman Hall mail room including receiving, processing accurately and timely distribution of all incoming federal U.S. lettered mail and packages delivered (by various carriers) for students residing in university housing. Accountable for all deliveries accepted that require a signature from the carrier. Navigating Housing SQL System to effectively process all incoming deliveries including incompletely or incorrectly addressed parcels/mail to determine necessary action to be taken.
The primary duties and responsibilities of the job:
Provide exceptional customer service to students with mail service needs. Must be able to communicate effectively with departmental representatives, students, parents, staff, postal employees as well as other external delivery service employees. Research mail service problems/issues, provide information on mail services, advise on procedures for special deliveries and pick-ups. Navigate the IMCMG2 Mailing & Shipping Software program to efficiently and accurately process outgoing UPS, UPS & Fed Ex mail and parcel shipments, run daily reports, retrieve data regarding previous shipments, void shipments, troubleshoot, etc. Offer students end of year packaging and shipping services for domestic and international shipments. Process payments for retail services rendered and sales transactions by using a JCard Services' POS terminal. Process the end of day sales activity reports. Monitor postage, packaging and shipping supplies inventory and inform Accounting Specialist of any additional supplies and postage needed.
Assist the Assistant Director of Student Housing with the training and supervision of student mail clerks. Responsible for the efficient distribution of time sensitive interdepartmental mailings, (i.e. Office of the Registrar, Provost, Academic Advising & Dean of Students with specific deadlines). Use PC to access web-based mail services such as DHL, Federal Express, USPS and UPS for following up on delayed deliveries or missing packages. Use Desktop Publisher to prepare signs/flyers to communicate information to students regarding changes in service, hours of operation, etc. Responsible for recognizing and reporting any suspicious or potentially dangerous mail or packages and taking necessary precautions and appropriate action. Responsible for maintaining package return log sheets and accurately labeling student mail boxes and updating changes throughout the academic year. Responsible for following up directly with students regarding unclaimed packages. Coordinate mail forwarding process and manage distribution of linen to residents during the summer months.
High School Diploma/GED required. Customer service work experience required, preferably in a mail room or experience with working in student-friendly environment.
Special skills and knowledge: Customer service oriented w/strong organizational, communication, decision making & multi-tasking skills along with computer skills.
Physical requirements for the job: Ability to lift up to 50 lbs.
Additional information: Occasional overtime is required during peak periods such as student move-in and move-out.
Johns Hopkins University - 15 months ago
Founded in 1876 with a $7 million bequest from its namesake, The Johns Hopkins University established its reputation from the beginning by...