The Maintenance Technician II is responsible for maintaining the appearance and functionality of all units, buildings, and common areas throughout the property. This position provides general maintenance, responds to guest needs, and performs preventative maintenance projects.
The Maintenance Technician II:
Performs general maintenance in guest units, buildings, pools, and common areas as assigned
Will have a working knowledge of the use of hand tools and power tools
Will have a working knowledge for repairing and troubleshooting carpentry, plumbing, electric, and HVAC issues
Repairs and installs appliances as needed with minimal supervision
Performs maintenance to plumbing such as pipes, drains, faucets, disposals, showers, tubs, etc.
Prevents and troubleshoots electrical issues on equipment, fixtures, outlets and switches
Inspects and performs preventative maintenance in units and resort areas to minimize a negative guest experience.
Reports, responds to, and repairs safety issues in guest units, buildings, pools, common areas, and equipment.
Completes all daily assignments in a timely manner
Prioritizes work orders against daily assignments, keeping in constant contact with the department and/or the front desk to update jobs completed
Maintains the appearance of the property by picking trash and debris, responding and mopping up spills, cleaning exterior fixtures, and etc. on a daily basis
The Maintenance Technician II may also:
Clean and maintain all pools and pool decks at the resort
Ensure that all pool(s) are operating properly and that the water is condition is balanced correctly at all times
Assist in other areas of maintenance such as grounds or in painting projects
Perform regular power washing of exterior areas of assigned grounds, buildings, or common areas
Prepare and secure property for advancing and predictable weather occurrences such as storms and hurricanes.
Maintain company vehicles, ensuring that they are operating properly and that routine maintenance is performed as needed.
Assist guests with special needs to ensure a positive vacation experience
Be responsible for collecting and disposing of the property’s trash.
This position requires a high school diploma or GED
CPO and EPA Certification (or willing to obtain)
This position requires 2-4 years prior experience in a general maintenance position or equivalent technical training
Festiva’s Core Competencies
Accountability: Ability to accept responsibility and account for his/her actions.
Adaptability: Ability to adapt to change in the workplace.
Customer oriented: Ability to take care of the customers’ needs while following company procedures.
Enthusiastic: Ability to bring energy to the performance of a task.
Ethical: Ability to demonstrate conducts conforming to a set of values and accepted standards.
Honesty/Integrity: Ability to be truthful and be seen as credible in the workplace.
Interpersonal: Ability to get along well with a variety of personalities and individuals.
Responsible: Ability to be held accountable or answerable for one’s conduct.
Safety awareness: Ability to identify and correct conditions that affect employee safety.
Tolerance: Ability to work successfully with a variety of people without making judgments.
Knowledge & Skills
Accuracy: Ability to perform work accurately and thoroughly
Autonomy: Ability to work independently with minimal supervision
Detail Oriented: Ability to pay attention to the minute details of a project or task
Judgment : The ability to formulate a sound decision using the available information.
Oral Communication: Ability to communicate effectively with others using the spoken word.
Must possess a valid driver’s license.
N (Not Applicable)
Activity is not applicable to this occupation.
Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Add other physical requirements as applicable.
Handling / Fingering
Reach Above Shoulder
Squat or Kneel
10 lbs. or less
Over 100 lbs
12 lbs or less
The Maintenance Technician II works both inside and outside in different weather conditions, which vary across locations. This position requires the regular use of hand tools and mechanical equipment that require manual dexterity. Hours may include nights, weekends, and holidays.