Sirius Computer Solutions is a nationally recognized solution provider with a certified team of sales and technical professionals who have the skills, product knowledge and commitment to help clients develop and implement the right solutions to solve their business needs. You will be joining a company known for cultivating the best talent, providing a positive work environment, and offering a competitive compensation and benefits package designed to help our employees to thrive both personally and professionally.
The “Managed Services Power Systems Engineer – IBM i” is responsible for
Operating system installation and upgrades
Installation and configuration of various software packages
Ordering and installation of patches and fixes (PTFs)
Problem analysis, documentation, root-cause analysis, and creation of incident reports
Troubleshooting, problem resolution, maintenance, and support
Performing cost analysis and technical reviews of customer environments
The position will have direct contact with Sirius customers, including occasional travel to customer sites (approximately 10%)
Primary Duties & Responsibilities
Perform platform-specific technical tasks including operating system upgrades, installation and configuration of various software packages, installation of patches and fixes (PTFs)
Perform problem analysis and documentation, root-cause analysis, and create incident reports
Perform detailed troubleshooting for complex system engineering issues
Perform design, creation, implementation and documentation of system and application monitoring, scheduling packages, and tape management systems
Perform on-demand save and restore operations using various technologies and software packages
Perform migrations and due-diligence documentation for new Sirius Managed Services customers
Perform maintenance tasks relating to iTera and Mimix, including installation, patching, health checks, audit review and repair, configuration modifications, and role swap/switch processing
Work with account management personnel to participate on conference calls and perform tasks in support of the client relationship
Coordinate with team with pre-sales questions regarding existing customer base
Work with IBM and other vendors to resolve customer issues
Act as a liaison between Engineering and Operations groups
Provide guidance and on-the-job training to less-experienced personnel
Provide on-call support in a defined rotation schedule
Requirements
Basic Qualifications
Bachelors degree in computer science or related field
At least 5 years work experience
Experience with Microsoft Office suite of products (Outlook, Word, Excel, etc.)
Other Required Qualifications
Experience with troubleshooting and maintenance of environments running the IBM i operating system
Experience in technical support environment
Experience with Mimix, iTera HA, or PowerHA
Experience with the IBM i operating system (iSeries, AS/400, i5/OS, OS/400)
Experience with Virtual I/O Server (VIOS)
Experience with IBM Power Systems servers
Experience with Backup, Recovery, and Media Services (BRMS)
Demonstrated knowledge of TCP/IP concepts, including but not limited to: routing, FTP, NAT, DNS
Experience with Hardware Management Console (HMC) and logical partitioning
Demonstrated presentation and communication skills
Preferred Qualifications:
Completion of certifications related to job role available from IBM
o IBM i Administrator or current equivalent
o IBM i Virtualization or current equivalent
For those ready to Get Sirius, we offer a competitive benefits package which includes such plans as medical, dental, vision, life insurance, disability coverage, flexible spending accounts, long term care, 401(k), paid holidays, and sick leave and vacation accrual. In addition, Sirius employees may utilize other benefits such as including education reimbursement, online training and travel programs.
Sirius Computer Solutions, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity/affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, domestic partner status, national origin, genetics, disability, age, or veteran status.
Sirius Computer Solutions - 4 months ago
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