Manager, Alliance Management
Interactive Intelligence Inc. 32 reviews - Indianapolis, IN

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This position will help define the Global Alliances program, lead a team of Alliances Manger, and define/execute go-to-market strategies to enable an ecosystem of Alliances to deliver exceptional customer experiences and value with Interactive Intelligence platforms.

Major Responsibilities/Activities

Build Alliance Program covering management, training, support, validation, sales, marketing and performance tracking.

Establish innovative Alliance Program covering:
o Building/establishing relationships with technology partners.
o Measuring success/value of the partnership.
o Define criteria for Tiered management structure.
o Build Alliance membership services and benefits (Training, support, validation, marketing)
o Build onboarding and quarterly alliance management program.

Build and manage a team of Alliance Managers to manage Premier ISVs, Hardware, and System Integrators.

Build business plan for expanding Alliance Program in other global geographies.

Engage with sales, marketing, and reseller channel leadership to develop go-to-market solutions required for business growth in specific verticals or complementary technology sectors.

Work in parallel with Strategic Alliance Team evaluating synergistic approaches bringing high touch management to a to a low touch ecosystem.

Minimum Requirements

Bachelor’s degree or equivalent in work experience MBA preferred.

10 years of experience in related field

Strong communications skills

Strong management skills

Excellent communicator at all levels of the organization

Great team player. Strong drive. Willing to take leadership role in driving initiatives, working across organizations, and structuring approaches to new opportunities

Be able to work with longer term goals while achieving milestones in the short term

Ability and willingness to travel

Strong background in building and maintaining both business and technical relationships with alliances in all markets.

Solid understanding/appreciation for new technologies and their potential market impact.

Solid understanding of Contact Centers, communications, CRM, SFA, and cloud markets

Work Context

Communicates regularly with colleagues and management

Uses computer frequently

Travels up to 25% to customer and business meeting sites, including international locations

Legally eligible to work in the U.S


About this company
32 reviews
Interactive Intelligence (Nasdaq: ININ) is a global provider of customer engagement, unified communications and collaboration software and...