s Information Technology Services (ITS) department is a shared services organization, which supports all of UW Medicine. UW Medicine is comprised of UW Medical Center, Harborview Medical Center, Seattle Cancer Care Alliance, UW School of Medicine, and UW Physicians Network. The IT Services organization is responsible for ongoing support and maintenance of the infrastructure and applications which support these institutions, along with the implementation of new services and applications that are used to support and further the mission of research, patient care and teaching. ITHS (Institute for Translational Health Sciences) is aimed at uniting scientists at the University of Washington, Fred Hutchinson Cancer Research Center, Seattle Children's Hospital and other partner institutions, in advancing and transforming clinical and translational science.
Under the general guidance of the Director of Research and Data Integration with a dotted line reporting to the Director of the Biomedical Informatics Core of the Institute for Translational Health Sciences (ITHS), The Amalga Clinical Data Warehouse Manager will lead the ongoing successful implementation and support of the UW Medicine instance of the Amalga Clinical Data Warehouse database system and applications ('Amalga'). Amalga supports and furthers the UW Medicine mission of improving health through clinical care, research and teaching, as well as allied initiatives in quality improvement, clinic operations and operations/fiscal reporting. Through the ITHS Amalga supports researchers engaged in clinical/translational research. Amalga (previously known as Azyxxi and also known as the Caradigm Intelligence Platform) is a clinical data warehouse and reporting platform that is a product of Caradigm (a joint Microsoft/GE Healthcare company).
The Manager will work closely with four Amalga team leads:
The Application Consultant lead (applications and reporting).
The Amalga Interface Lead (inbound and outbound data interfaces to the data repository, currently ~50 interfaces).
The Infrastructure lead (hardware, networking, database, backup and related).
The Research Consult lead (an ITHS funded position and related team supporting clinical translational researchers needing access to clinical data).
The manager will also work with users and other project team members in analyzing business processes and data, developing user requirements and functional specifications, planning and directing configuration and functional testing, and providing ongoing support for reports and processes that further the UW Medicine Clinical, Operational, Quality Improvement and ITHS clinical research missions.
The Manager is responsible for the overall management of Amalga from the UW Medicine side, and will be the primary single point of contact between UW Medicine ITHS / IT Services, and Caradigm. This position will fulfill program management, staff management, and project management functions. The Manager also has the responsibility to ensure that good business processes and disciplines are in place, and are followed, with respect to all aspects of operations of the project. The Amalga project is governed by the Clinical Data Repository Oversight Committee that meets with the Manager and Team Leads monthly to get reports of progress, challenges and to assist in decision-making and prioritization.
As manager of the project, key responsibilities will include:
Defining and managing project charter, plan and budget; identifying, securing and developing team members; managing vendor performance and contracts.
Identifying and managing project issues and risks; ensuring quality project deliverables and outcomes; and managing stakeholder participation and ownership of the project.
This position is also responsible for applying appropriate UW Medicine IT Services and ITHS project methodologies and standards as defined. Project management functions will be performed in partnership with ITHS and medical center business partners, internal IT Services, and other UW departments.
The Manager will assist in preparing reports for other UW and state agencies as needed.
Working relationships must be established and productively maintained with senior clinical, quality improvement/infection control, and administrative leaders in key customer groups within ITHS and at UW Medicine.
The Amalga Clinical Data Warehouse systems environment is a complex mixture of production applications and systems that feed data into the clinical data warehouse. The Manager needs to gain a solid understanding of the function of all these components and how they interface with the end product and the end user, if applicable.
The UW Medicine application infrastructure is a highly complex set of applications performing significant functions for medical practitioners, quality improvement teams, operations team and business units and support personnel. The IT Service’s computing and networking environment integrates many applications. This position needs to know how these applications are interfaced and the impact of such interfaces.
This position needs to understand the dependencies on University of Washington and IT Services computing infrastructure. This includes network, security and datacenter configuration of a very large computing environment.
The Manager needs to understand best practices and processes of support activities to ensure a smooth transition to operations and to limit the impact to end users. Estimation of level of effort, a key task, is based on this understanding. This position needs to understand the dependencies on University of Washington and IT Services computing infrastructure. This includes network, security and datacenter configuration of a very large computing environment.
This position requires management of and sensitivity to a large number of competing priorities and diverse stakeholder interests. An ability to successfully manage stakeholder expectations in a dynamic and demanding environment is key.
This position includes management of direct reports and their subordinates, administrative oversight of dotted line reports and their subordinates, and coordination with peers whose subordinates are direct customers of the Amalga support infrastructure.
In the upcoming year the Amalga Manager will need to participate in the following initiatives:
a) ICD-10 remediation
b) Reporting for Meaningful Use
c) Upgrading Amalga from V2 to V3
d) Ongoing prioritization of requests for new reports, enhancement to reports and new interfaces.
Also in the upcoming year UW Medicine will be taking the four major UW Medicine reporting groups (the McKesson Consolidated Decision Support group, the Epic Data Warehousing group, the Epic Reporting Group, and the Amalga group) and having the four managers all report to a new position (the UW Medicine ITS Director of Analytics).
Position Dimensions & Impact to the University:
Analytics, and specifically Amalga, are a key part of the UW Medicine mission to improve health. ITHS is a key part of the mission to do so by advancing our understanding of health and disease.
Amalga systems must be available on a timely basis in order to enable the diverse secondary use of clinical data outlined above. Not only is the availability of the information but also the security of the information is of the highest priority.
Duties & Responsibilities:
Management of Team (50%):
Supervise and direct a team of technical and business professionals to design, develop, implement and support applications and systems that meet user requirements and are customer-service oriented. Includes identification of staffing requirements, hiring, evaluation, training, salary administration, discipline, employee development and staff retention. Emphasis should be on instilling enterprise and IT Services vision and guiding principles to all staff.
Provide functional and technical expertise to staff.
Identify and recommend appropriate staff and material resources for support and projects.
Communicate IT Services and UW Medicine policy to the staff.
Manage the Amalga Data Warehouse Project (40%):
Perform project management processes necessary for successful support of the Caradigm vendor ‘Amalga’ clinical data warehouse product, for use by UW Medicine Quality Improvement, Clinical, and Operational reporting groups and by ITHS for clinical/translational research. This includes the initiation, planning, executing, monitoring / controlling and closing of the project. Examples include:
o Requirements definition
o Project approach definition
o Project planning
o Detailed work breakdown structure
o Architectural review
o Budget management
o Test planning
o Time management
o Issue management
o Risk management
o Change management and project readiness
Manage project timelines, resources and milestones.
Communicate regularly with project stakeholders.
Escalate project related concerns promptly.
Conduct weekly status meetings and create summary reports.
Identify required resources and subject matter experts outside of core project team in a timely manner, as needed.
Manage activities of the overall customer project team.
Manage day-to-day operational aspects of the project and scope.
Ensures project documents are complete, current, and stored appropriately.
Track and manage project budget.
Develop support procedures & SLAs with ITS infrastructure teams for post go-live support.
Follow project management methodologies defined by ITHS and IT Services project management guidelines/standards, and as required by executive leadership.
Report project status on a routine basis.
Deliver project deliverables on time, within budget, at acceptable levels of quality to ensure customer satisfaction.
Provide detailed performance feedback to project team members and supervisors.
Initiate corrective action as deemed necessary.
Coordinate Complex Technical Operational Activities.
Plan, execute and monitor larger operational activities such as (but not limited to) major operating system upgrades, hardware upgrades, middleware upgrades, database upgrades, application service packs.
Maintain a calendar of technical operational activities.
Coordinate and lead downtime planning and execution.
Evaluate, predict and correct resource contention issues.
Coordinate periodic vendor health checks.
Maintain periodic technical system performance metrics.
Initiate capacity planning exercises.
Perform activities with the least amount of service interruption.
Coordinate “task force” groups to manage complex operational issues.
Follow ITHS and IT Services standards for systems and processes.
Related Duties (10%):
Lead necessary weekly program planning meetings involving ITHS and other members of the UW Amalga team.
Define/monitor processes necessary to ensuring timely, high-quality delivery of technical services.
Lead in troubleshooting or problem solving exercises.
Participate in weekly leadership meetings as required. Communicate project activities to IT Services leadership and staff.
Participate in monthly Executive Leadership meetings as required. Communicate project activities to UW Medicine leadership. Plan project goals and strategies based on information derived from those meetings.
Maintain a high working knowledge of current and proposed technologies used within the IT Services systems environment.
Participate in continuous improvement exercises as defined within IT Services and/or UW Medicine.
Track and report systems requests activities, including production support, backlog and completed requests.
Aggregate all requests for technical resource needs and maintain a proactive resource calendar.
Define and maintain high quality documentation.
Manage customer relationships.
Ensure staff is focused on ITHS and IT Services priorities.
Manage and prioritize issues with vendors. Escalate as necessary.
Assist staff with professional development, recommend opportunities.
Other duties as required.
Must be able to lead, organize and positively influence hospital administration and clinical professionals, as well as IT professionals in analysis, testing, and other tasks as requested.
Included in this position will be the occasional supervision of contract deployment and implementation staff.
This position will also manage vendors during the course of application deployments and initiate/execute transition plans to the team(s) responsible for ongoing support. Make hiring decisions, and handle performance reviews.
For detailed information on Benefits for this position, click here.
Bachelor's Degree in computer science, information systems, business administration, mathematics, a closely related scientific or engineering field or equivalent experience.
5+ years experience leading a team of developers and/or supervising information systems professionals (ideally that includes more than one subteam since current Amalga team/subteams consist of ~20 people and growing).
5+ years experience with at least one of analytics/reporting and/or data warehousing and/or electronic healthcare data.
5+ years experience managing, planning and executing, and coordinating activities including developing project plans, work breakdown structures, project reporting, in a windows environment required. Proven, experience in large-scale IT project management and systems implementations, with a track record of success (on-time, on-budget, goals met).
5+ years defining and documenting user requirements, functional specifications, and data models.
5+ years demonstrated experience in systems analysis and working with complex systems providing critical business functions.
Progressive demonstrated interpersonal skills including communication, facilitation, and effective meeting management, agenda development along with strong verbal and written skills.
Must demonstrate attention to detail, ability to work with business and technical team-members in a dynamic environment. Ability to work independently and as part of a team.
Demonstrated communication skills and ability to work with personnel of various levels of technical background.
Capable of developing productive relationships with all levels of your organization (from end users to CMOs, CFOs & CEOs), as well as external partners.
Strong written and verbal communication skills.
Good understanding of healthcare information systems environment (specifically at UW Medicine a bonus).
Experience with large health care enterprise projects or operations.
Expert in project management tools such as Microsoft Project, Microsoft Office, time management and tracking, budgeting and reporting, and change management tools.
Strong and proven project leader, with hands-on project management experience, capable of diving into project details while keeping the big picture in mind.
Results orientation, with the ability to recognize and remove road blocks and escalate in a timely manner.
Foundation knowledge of operating systems, application development, database management, interface engines, information systems principles, and related methodologies.
Proven experience of 3-5 years in large-scale IT project management and systems implementations, with a track record of success (on-time, on-budget, goals met).
Experience developing, designing, and implementing health care IT projects as Information Technology Project Manager.
Demonstrated ability to lead, facilitate and participate in cross-functional, cross organizational work groups to implement clinical information systems.
Experience managing systems and technical environments associated with large databases.
Understands hardware requirements for large database systems.
Experience working with clinical information system applications in an academic medical center.
Experience negotiating software and hardware contracts and with vendor management practices.
Condition of Employment:
The technical environment is highly complex and vital to the success of the mission.
Daily response to customer demands within imposed deadlines is required.
The ability to prioritize and manage time wisely is necessary when responding to questions and conditions immediately.
Requires the ability to efficiently travel to off-site locations to meet time-sensitive customer needs.
Generally work is during daytime hours, but evening and or night time work occasionally is required to support projects, particularly during implementation.
The University of Washington is a leader in environmental stewardship & sustainability , and committed to becoming climate neutral.
The University of Washington is an equal opportunity, affirmative action employer.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or email@example.com .
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