Manager, CMTS Operations Job
Time Warner Cable 3,157 reviews - Austin, TX

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Posting Job Title: Manager, CMTS Operations
Requisition #: 142161BR
Posting Location: United States - Texas - Austin
Area of Interest: Information Technology Services
Engineering/Technical Operations

Position Type: Full Time

Posting Job Description:
The Time Warner Cable Texas Market, part of the West Region, currently seeks a CMTS Manager in our Engineering Department in our Austin, Texas office. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

The CMTS Ops Manager will lead a team responsible for supporting Time Warner Cable’s DOCSIS and IP edge platforms throughout the Texas market. The team will be responsible for change management and change execution in the network, as well as troubleshooting and participating in break/fix activities as needed. Expert technical knowledge of CMTS platforms and operations will be key to the success of this leader, as well as an understanding of cable and MSO provisioning systems, Voice over IP, DHCP, DNS, IP routing (v4 and v6) as well as other related technologies. This manager will be key to the growth and sustainability of Time Warner Cable’s high speed internet service and next generation IP edge services.

Responsible for building and maintaining a team of high performing network engineers that support Time Warner Cable’s CMTS operations and edge IP platforms.

Responsible for coordinating and supporting change activities and upgrades with other departments within the market and region.

Will deploy and maintain standards across the market in conjunction with the region and Time Warner Cable’s corporate policies.

Will deploy and audit the network for TWC standard configuration.

Maintain and distribute updated network documentation.

Involved in the daily operations of the organization such as port turn-ups for additional services or edge devices added to the network. There are some semi long-term objectives such as hub expansions and network expansion.

Expected to handle all aspects of day—to-day operations of the edge network including but not limited to CMTS expansions, upgrades, augmentations, troubleshooting and other related activities.

Required to be on all outage calls associated with the edge network or CMTS platforms in the market and expected to resolve or escalate the issues in a reasonable amount of time.

Expected to be aware of and recommend solutions to network vulnerabilities or expansions. Also responsible to assist in the budget process as it relates to the edge network.

Associate’s Degree required, or 4+ years of technical CMTS experience.

Must demonstrate the ability to lead people through previous positions or experience.

Must be well organized and be prepared to build and lead a team, with excellent communication and scheduling skills.

Must be able to multi-task in a fast paced environment with changing priorities as the business needs vary.

Note: This Job Summary should not be construed, to be all inclusive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While the description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

More on TWC
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.

FCC Unit_TWC: HQ449

Controlling Establishment ID: 00250 - Austin 11921 MoPac

About this company
3,157 reviews
Time Warner Cable (TWC) makes coaxial quiver. The company is the #2 US cable company, after Comcast, with operations in 28 states. Its core...