Manager, CRM (Salesforce) Systems
NBC Universal - New York, NY

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About Us
NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. It is the policy of NBCUniversal and NBCUniversal's affiliated businesses to consider all qualified applicants for employment without regard to race, color, religion, national origin, sex (including pregnancy) sexual orientation, age, disability, veteran status or other characteristics protected by law.

Career Level

United States

New York

New York

• Build effective partnerships with business teams and provide onsite support ensuring maturity of capabilities roadmap and successful implementation and adoption of technology solutions
• Assist with further refining Stations’ sales process & technology opportunities and drive solutions to improve productivity and support top/bottom line growth
• Manage the delivery of business projects & initiatives including:
o Lead the analysis, design and implementation of Forecast/Budget Module
o Salesforce 2.0 (Custom Analytics)
• Impact analysis of new system integrations and changes to existing
• Responsible for daily SalesForce feeds from Wide Orbit, Donovan, Operative, and DWH systems and troubleshoot issues as they arise
• Collaborate with BI-PM on tasks requiring DWH initiatives/fixes
• Manage day-to-day SalesForce platform operational support and development activities for NBC and TLMD Stations Sales teams
• Manage onshore / offshore development resources for
• Work with Sales, Marketing & Legal teams to document process ‘As-Is’ and advise on ‘To-Be’ recommendations
• Design and champion upgrade enhancements for Stations CRM including: SalesForce releases, process enhancements, native SalesForce capability rollouts, new fields, new screens, new functionality, and interfaces
• Analyze system requirements, identify and map data elements back to source systems while working within the context of existing data schemas and ultimately designing system interfaces
• Minimum of 3 years’ experience in a Client Facing / Business Relationship Management role
• Minimum of 3 years’ experience in Project Management with delivery accountability
• Minimum 3 years’ experience with business analysis & requirements gathering, writing and managing use cases and functional/technical requirements creation
• Minimum of 3 years’ implementation experience with Media/Entertainment CRM systems
• Sales cloud experience a must (Accounts, Deals, Opportunities, Reports, etc.)
• Minimum of 3 years’ of full systems development lifecycle experience creating enterprise or commercial technology solutions using disciplined methodologies
• Minimum of 3 years’ experience managing application development teams using diverse technologies including .NET, J2EE, VisualForce and etc
Desired Characteristics
• Media industry experience
• Excellent communication, presentation & analysis skills with solid business acumen
• certifications (Application Admin, Application Developer, etc.)
• Salesforce implementation experience
• Familiarity with ETL tools/concepts
• Project Management Certification (PMP, Six Sigma Greenbelt, etc.)
• Cross functional organizational experience (Sales or Operations roles)
• MDM implementation and process management experience a plus

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NBC Universal is one of the world's leading media and entertainment companies in the development, production, and marketing of...