Manager, Certification Services
American Society For Quality - Milwaukee, WI

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TITLE OF ROLE: Manager Certification Services – The America’s
SUPERVISOR'S TITLE: Director of Operations
DESCRIPTION OF ROLE: The Manager is responsible to the Director of Operations for the achievement of the Operations objectives in accordance with: the RABQSA business plan; RABQSA processes and procedures; and RABQSA Customer Charter.
SKILLS: The ability to consistently demonstrate:
The capability to effectively and efficiently analyze data and related evidence, and offer a recommendation as to compliance or otherwise to normative references (certification requirements).
The ability to interpret operational metrics and enact change, and action plans to ensure the office meets budget and business plans.
Sound financial interpretation and reasoning skills, ability to revise financial statements and budgets, ability to apply account coding.
Effective, efficient and proactive customer service.
The ability to work in an e-based international environment.
Work ethic and communication skills commensurate with the requirement to lead, manage and work as part of a small team.
The capacity to embrace change, innovation and learn/adapt to new technologies.
The capacity to achieve time dependent outcomes.
Excellent team building and interpersonal skills.
An effective typing and data entry speed of no less than 50 wpm;
Proficiency in the use of Microsoft Word and Excel applications;
A demonstrated work ethic commensurate with the requirement to work as part of a small international team, including the capacity to embrace change and learn new technologies; and
Effective and proactive customer service in accordance with the RABQSA Customer Service Charter.
EDUCATION: A secondary education required. Bachelor’s degree preferred or commensurate (equivalent) competency and experience.
RABQSA certified management system auditor (may be acquired post employment).
Certificate 4 AQTF in workplace training and assessment or equivalent (may be acquired post employment).
EXPERIENCE: Minimum two years management experience within a service related industry. Direct staff supervision experience essential.
Develop, document and maintain financial budgets, in liaison with Accounting Manager for personnel and training certification services.
Interpret, comment and make corrective action plans to monthly financial statements across international certification services.
Manage and deliver the organization’s personnel and training certification systems to the international market.
Manage the process of evaluation of personnel competence – the application for (and award of) personnel certification, including the performance of the RABQSA Examiners.
Manage the performance of the RABQSA Training provider Evaluators.
Foster a proactive team environment within a small group of Examiners and Evaluators to achieve maximum productivity.
Manage and respond, in an immediate and timely manner, to customer appeals and complaints.
Provide statistical reports (KPO) to the Director Business Development as appropriate to each certification scheme (Monthly)
Leadership in certification function in Milwaukee office;
Answer telephones and provide phone coverage for the office as needed;
Attend and actively participate in meetings and training as directed;
Other duties as assigned by the Director.
Internal – Executive Directors, Managers and Staff.
External – national and international organizations and companies (middle management level), international and industry associations (management level), RABQSA principal and international offices, and RABQSA customers.
SUPERVISORY RESPONSIBILITIES: Post Personnel Certification training and being deemed as competent, the candidate will transition into management of personnel and training certification examiners in Milwaukee office.
SUPERVISION RECEIVED: Director of Operations, within the limitations established in the business plan and personnel policy manual, the Manager will be required to execute the role and essential responsibilities with minimal supervision and guidance.
1. Work conditions: Standard office environment.
2. Exposure to hazards: Standard office environment.
BEHAVIOR AND ATTITUDE: The organization’s vision, mission and core values require each RABQSA employee to perform professionally and personably.
Confident, analytical, assertive, decisive with effective verbal communication skills
Achieve a satisfactory result from the RABQSA personal attributes assessment.
OTHER: Ability to speak and write a second language desirable.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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