Manager, Client Relations|
, Aflac Group Insurance
Spread Your Wings
We are the duck. We inspire and are inspired, listen and respond, empower our people, give back to our community, and most importantly, celebrate every success along the way. We do it all ...
The Aflac Way
Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best known brands. Aflac has been recognized by
magazine as one of the 100 Best Companies to Work For in America for the fifteenth consecutive year in January 2013 and as one of America's Most Admired Companies for the twelfth year in March 2013.
Our business is about being there for people in need. So, ask yourself—are you the duck? If so, there’s a home—and a flourishing career—for you at Aflac.
Manager, Client Relations
Principal Duties & Responsibilities
Directs and manages the Aflac Group Client Relations Department’s operational initiatives and activities; participates in the development of long- and short-range strategic plans and priorities for the Department; manages the day-to-day functioning of the Client Relations Executive staff in securing and servicing large and critical accounts; ensures Department goals and objectives are met
Analyzes data and reports that pertain to the overall operation of the Department; summarizes and communicates to senior management the results of reports of activities and trends; develops and implements plans and actions to resolve various issues and to ensure customer satisfaction; reviews and implements processes and procedures designed to streamline activities and enhance service turnaround time, productivity, and quality; coordinates overall workflow of the business unit and ensures that workflow processes facilitate effective and efficient use of corporate resources and enhance customer satisfaction
Develops and approves annual budget; plans, implements and facilitates activities and events related to budget spending to ensures operations are managed within authorized budgets; manages the appraisal of staff and operational functions of the Department; participates in key management activities and committees, including the review of performance against Departmental operating plans and standards; maintains appropriate communications within area of responsibility, advising senior management accordingly
Performs other duties as required
Education & Experience
Bachelor’s degree and eight years of related professional work experience or an equivalent combination of education and experience
Three years in a management or leadership capacity
Experience in the insurance industry or with Aflac in a service-related department is preferred
Job Knowledge & Skills
A high degree of skill in the analysis and resolution of complex and sensitive scenarios regarding large and critical account servicing activities
Broad knowledge of federal, state, and local regulatory and insurance industry requirements
Core Organizational Competencies:
Action Oriented, Customer Focus, Adaptability, Listening, Ethics and Values, Integrity and Trust
Core Manager Competencies:
Drive for Results, Informing, Building Effective Teams, Developing Direct Reports, Hiring & Staffing, Motivating Others,
Aflac is known for treating our employees exceptionally well. As one of the leaders in the insurance industry, we’re able to offer one of the most comprehensive health benefits packages available in corporate America, including free coverage from one of our pioneering insurance products, the Aflac Cancer policy. Our employees also enjoy a host of other benefits, including advancement opportunities, opportunities for continued education and professional development, merit increases and performance bonuses, profit-sharing 401(k), stock purchase plans, and many more.
Aflac - 11 months ago
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