Manager, Customer Engagement North America
PR Newswire - Chicago, IL

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This position is part of a growing team called “Customer Engagement.” This position reports to the Vice President of Customer Engagement, Dee Rambeau. This person interacts with Sales reps in the US and Canada on a daily basis, driving sales and revenue for PR Newswire’s subscription platform services. Other individuals involved in this person’s day-to-day activities would be the other members of CET; Sales Directors within PR Newswire; Martin Murtland, VP of Platforms; Jean-Francois Pouliotte, Director of Professional Services; and Bob Seiler, SVP of Global Sales and Marketing.

This is a US position, preferably near an existing office.

Responsibilities
  • Represent subject matter expertise within PR Newswire around several technical, subscription products sold by PR Newswire.

  • Available to sales staff for internal pre-sales meetings and calls, such as building green sheets, answering RFPs that include their product, etc.

  • Involved in post-sale customer retention activities around subscription based products.

  • Available for client meetings and calls where their product or their expertise has been introduced to the client by the relationship manager.

  • Manage one-on-one discovery calls or demo calls to the customer at the request of the relationship manager.

  • Involved in building sales training content around value proposition and market context.

  • Involved in ongoing training activities that raise the level of acumen of peer internal staff such as product advocates, customer advocates, and editors when relevant or upon request.


  • Requirements
  • From a sales or support background, and has shown sales acumen that is very specific to PR Newswire’s structure and customer profile.

  • Solid in their grasp of market conditions, competitive solutions, and customer pain points specific to the PR Newswire customer.

  • Has demonstrated a desire and an ability to learn the more technical aspects of products that PR Newswire sells.

  • Mature enough to be able to gracefully interact with senior-level decision makers at customer organizations.

  • Degree from a 4-year university or college.


  • At UBM plc, we invite you to be part of an organisation that is committed to building a diverse and inclusive culture and to being a responsible, sustainable business. UBM is proud to be an equal opportunity workplace and an affirmative action employer.

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    PR Newswire

    PR Newswire is the premier global provider of multimedia platforms that provides end-to-end solutions to produce, optimize and target content to all their key audiences.

    Contact Phone: +1 201 360 6000

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    Corporate communication is the language this company speaks. PR Newswire Association is a leading distributor of corporate news and public...