Manager, Customer Engagement
PR Newswire - Chicago, IL

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About PR Newswire

PR Newswire (a subsidiary of UBM) is the global leader in innovative communications and marketing services, enabling organizations to connect and engage with their target audiences worldwide. Through its multi-channel distribution network, audience intelligence, targeting, measurement and compliance services, PR Newswire helps corporations and organizations conduct rich, timely and dynamic dialogues with the media, consumers, policymakers, investors and the general public, in support of building brands, generating awareness, impacting public policy, driving sales, and raising capital. PR Newswire is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, sexual orientation, disability or veteran status.

Please do not forward unsolicited resumes to any employee of PR Newswire Association LLC and its subsidiaries. PR Newswire is not responsible for any fees related to unsolicited referrals.

Overview
This position is part of a growing team called "Customer Engagement." This position reports to the Vice President of Customer Engagement. Other individuals involved in this person's day-to-day activities would be the other 6 members of CET; Sales Directors within PR Newswire: VP of Platforms, Director of Professional Services; and SVP of Global Sales and Marketing. The purpose is to be the subject matter expert around Agility, MediaVantage, and the Rooms (MediaRoom and IR Room) for our customers, our sales force, and to the rest of PR Newswire/CNW.

Responsibilities
: Represent subject matter expertise within PR Newswire/CNW around several technical, subscription products sold by PR Newswire/CNW.
: Available to sales staff for internal pre-sales meetings and calls, such as building green sheets, answering RFPs that include their product, etc.
: Involved in post-sale customer retention activities around subscription based products.
: Available for client meetings and calls where their product or their expertise has been introduced to the client by the relationship manager.
: Manage one-on-one discovery calls or demo calls to the customer at the request of the relationship manager.
: Involved in building sales training content around value proposition and market context.
: Involved in ongoing training activities that raise the level of acumen of peer internal staff such as product advocates, customer advocates, and editors when relevant or upon request.

Qualifications
: 3 - 5 years of relevant experience
: From a sales or support background, and has shown sales acumen that is very specific to PR Newswire's/CNW's structure and customer profile.
: Solid in their grasp of market conditions, competitive solutions, and customer pain points specific to the PR Newswire/CNW customer.
: Has demonstrated a desire and an ability to learn the more technical aspects of products that PR Newswire/CNW sells.
: Mature enough to be able to gracefully interact with senior-level decision makers at customer organizations.
: Degree from a 4-year university or college.

At UBM plc, we invite you to be part of an organization that is committed to building a diverse and inclusive culture and to being a responsible, sustainable business. UBM is proud to be an equal opportunity workplace and an affirmative action employer.

About this company
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Corporate communication is the language this company speaks. PR Newswire Association is a leading distributor of corporate news and public...