The Manager, Data Integrity will be responsible for the successful execution of strategic data management projects primarily in the areas of customer and member contacts in Member Care utilizing the company’s AMS database. This individual will be tasked with leading and managing initiatives and projects in the areas of data clean up and quality. In collaboration with department management team, this individual will be responsible for establishing quality expectations and ensuring compliance to those expectations. Additionally, this manager will provide leadership and establish a team-oriented environment with the data and integrity team.
ESSENTIAL DUTIES AND RESPONSIBILITIES included the following. Other duties may be assigned.
Lead, direct and motivate staff with a focus on employee development and performance.
Manage the performance of direct reports by defining accountabilities, meeting performance objectives, providing feedback and guidance, ensuring that all policies are understood and adhered to.
Focus on direct report’s development and performance, ensuring opportunities for formal or informal learning are available and that SHRM’s professional development goals are met or exceeded.
Lead process improvement initiatives through the disciplined use of measurements, accountability, analysis and discussion of process alternatives in order to arrive at best practices around data quality especially contact information.
Analyze metrics and database statistics and prioritize areas for data quality improvement with regular reports to the Director.
Assure compliance with established work schedules and data integrity guidelines through direct interaction, coaching, and communication with staff.
Successful candidate should have the ability to communicate effectively, possess good organizational skills, utilize technical procedural writing skills, and be able to work collaboratively in a team environment.
Identify staffing needs and assist in timely hiring of staff.
Plan, direct and supervise the handling of incoming customer inquiries to include processing membership, conference and seminar, demographics and address transactions including invoice and confirmations.
Prioritize workload of process staff to meet daily, weekly and month-end deadlines.
Work collaboratively with peers and other management staff in the Member Care Center.
Collect and report information on process staff productivity, efficiency and effectiveness, and present results to executive management.
Oversee and lead the data and integrity team of the Member Care Center.
The Society for Human Resource Management is an equal opportunity employer (M/F/D/V).
No Relocation authorized for this position.
ACCESSIBILITY NOTICE : If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: email@example.com or TDD (703) 548-6990
American Society of Association Executives - 5 months ago
The Society for Human Resource Management (SHRM) is the world's largest association devoted to human resource management. Representing more...