Manager, HR Shared Services
CoreLogic - Irvine, CA

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We are CoreLogic - a leading provider of business information, analytics and outsourcing services. Together, we are a global company with proven experts in the areas where we work and are passionate about helping our clients succeed. More than one million users rely on CoreLogic to assess risk, support underwriting, investment and marketing decisions, prevent fraud, and improve business performance in their daily operations. No one else has such a vast repository of data, an advanced set of analytical models and a talented, diverse team of professionals.

We have the opportunity to drive innovation, cultivate insights and build unique solutions for our clients. We take pride in our workforce and believe in cultivating an atmosphere that supports and values our greatest asset: talent.

Reporting directly to the Vice President, HR Operations, the HR Shared Services Manager is responsible for managing the day-to-day operations of the HR Shared Services Call Center. Handles more difficult and/or escalated calls, as needed, providing answers to inquiries regarding employee benefit programs, policies or communications. Additional responsibilities are tailored to the department and depend upon daily volume and workflow, and may include special projects.

Essential Functions/Responsibilities *
  • Supervise daily responsibilities of the staff including assigning work to HR Shared Services associates. *
  • Plan and manage workflow priorities, provide technical assistance, oversee staff schedules, monitor quality of work and team projects, mentor staff, provide constructive feedback, participate in staff training and ensure quality improvement and provide leadership feedback on staff performance. *
  • Provide employees with information about HR policies, procedures and protocols. *
  • Process a variety of HR transactions in the HRIS system such as new hire/termination information, personal data, compensation, benefits and tax data and personnel action changes. *
  • Interact with other service providers (benefits, retirement, leaves, others) as needed. *
  • Manage complex inquiries by researching, gathering support information, soliciting input from SMEs to resolve the cases. *
  • Contribute to the development of new operational policies and procedures affecting the HR Shared Services call center. Recommend operational changes/adoptions. *
  • Responsible for the administration of the company's leave of absence programs. *
  • Provide updates to HR department as changes in policies or procedures occur. *
  • Develop call resolution metrics and service level agreements based on call type.


Education *
  • Bachelor's degree in HR, Business or related field preferred

Experience *
  • Four to five years of HR experience, preferably in a generalist capacity *
  • Three plus years of service center or customer service experience

Knowledge/Skills *
  • High level of accuracy and attention to detail *
  • Work effectively in dynamic, time-sensitive, high volume environment *
  • Ability to work with minimal supervision *
  • Results-oriented, strong follow-through skills *
  • Excellent communication skills, ability to explain processes and policies effectively *
  • Employee advocacy; ability to balance employee advocacy and organizational objectives *
  • Excellent problem resolution skills *
  • Technology savvy

About this company
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CoreLogic (NYSE: CLGX) is a leading provider of consumer, financial and property information, analytics and services to business and...