Manager, Housing Programs
San Diego Housing Commission - San Diego, CA

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Mid-management position that manages, monitors, and evaluates the operations of the Property Management function of the Commission. The incumbent is responsible for developing and implementing policies and procedures in support of business goals involving significant accountability and decision-making responsibility. This class is distinguished from the Director of Portfolio Management in that the latter has overall responsibility for all housing, community, and economic development programs, projects, and activities, and for developing, implementing, and interpreting public policy.

Examples of Essential Job Functions:
  • Manages and participates in the development and implementation of short and long goals, objectives, policies, and priorities for assigned functions and programs; recommends, within departmental policy, appropriate service and staffing levels; recommends and administers policies and procedures.
  • Manages and participates in the development and administration of the assigned division’s annual budget; directs the forecast of additional funds needed for staffing, equipment, materials, and supplies; directs the monitoring of and approves expenditures; directs and implements adjustments as necessary.
  • Develops and implements strategic plans and overall business objectives.
  • Continuously monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; assesses and monitors work load, administrative and support systems, and internal reporting relationships; identifies opportunities for improvement and reviews with the Director of Portfolio Management; directs the implementation of improvements.
  • Selects, trains, motivates, and evaluates assigned personnel; provides or coordinates staff training; works with employees on performance issues; responds to staff questions and concerns; makes discipline recommendations to the Director of Portfolio Management.
  • Manages the day-to-day operations of the property management group, including on-site property managers, housing professionals, and administrative staff; oversees staff and tenant relations; ensures properties and units are well-maintained within budget constraints.
  • Represents the Commission in eviction proceedings and small claims court, as needed.
  • Analyzes and recommends appropriate implementation of State and Federal laws as they relate to the property management function in order to effectively manage Commission owned and/or managed properties.
  • Serves as a liaison for the department with other Commission departments, divisions, and outside agencies; attends meetings in various locations; provides staff support to commissions, committees, and task forces; participates in community events and workshops that provide public information regarding departmental programs, projects, and services.
  • Represents the division to other Commission departments, elected officials, and outside agencies; explains and interprets programs, policies, and activities.
  • Conducts a variety of divisional organizational and operational studies and investigations; recommends modifications to programs, policies and procedures as appropriate.
  • Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of housing and property management and workforce and economic development .
  • Maintains and directs the maintenance of working and official departmental files.
  • Monitors changes in laws, regulations, and technology that may affect Commission or divisional operations; implements policy and procedural changes as required.
  • Responds to difficult and sensitive public inquiries and complaints and assists with resolutions and alternative recommendations.
  • Understanding of organizational and management practices as applied to the analysis and evaluation of projects, programs, policies, procedures, and operational needs.
  • Preparing and administering large and complex budgets, analyzing rental market conditions, conducting market analysis to determine proper rent rates and operating expenses; allocating limited resources in a cost effective manner; reviewing expenditures and performing complex analysis.
  • Fosters cooperative working relationships among Commission departments, with intergovernmental and regulatory agencies, and with various public and private groups; asset manages third-party property management companies; provides highly responsible and complex professional assistance in areas of expertise.
  • Participates and makes presentations to Director of Portfolio Management, Sr. Vice President of Real Estate, Housing Commission, Housing Authority and a variety of boards, commissions and professional meetings.
  • Preparation and management of the Property Management annual budget, management of information technology, coordination of assigned activities with other Commission departments, officials, outside agencies, and the public.
  • Performs other duties as assigned.

Typical Qualifications:

Knowledge of:
  • Administrative principles and practices, including goal setting, program development, implementation, and evaluation, and supervision of staff.
  • Public agency budgetary, contract administration, administrative practices, and general principles of risk management related to the functions of the assigned area.
  • Organizational and management practices as applied to the analysis and evaluation of projects, programs, policies, procedures, and operational needs; principles and practices of public agency administration.
  • Principles and practices of housing and multi-family rental property management.
  • Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures.
  • Methods and techniques for the development of presentations, business correspondence, and information distribution; research and reporting methods, techniques, and procedures.
  • Record keeping principles and procedures.
  • Modern office practices, methods, computer equipment and computer applications.
  • English usage, grammar, spelling, vocabulary, and punctuation.
  • Techniques for effectively representing the Commission in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
  • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and Commission staff.
  • Principles, practices, methods, and procedures of commercial and residential construction, commercial and residential property management, housing programs, real estate, HUD, California Tax Credit Allocation Committee, affordable housing programs, Fair Housing Law, ADA (Americans with Disabilities Act) requirements, and sustainable environmental/conservation policies.
  • Technical, legal, financial, and public relations challenges associated with the management of affordable housing programs and the Commission’s residential property portfolio.
Ability to:
  • Assist in developing and implementing goals, objectives, policies, procedures, work standards, and internal controls for the department and assigned program areas.
  • Assist in preparing and administering large and complex budgets; allocate limited resources in a cost effective manner.
  • Negotiate residential leases.
  • Provide administrative and professional leadership and direction for Property Management and the Commission.
  • Interpret, apply, and ensure compliance with Federal, State, and local policies, procedures, laws, and regulations.
  • Select, motivate, and evaluate the work of staff and train staff in work procedures.
  • Research, analyze, and evaluate new service delivery methods, procedures, and techniques.
  • Effectively administer special projects with contractual agreements and ensure compliance with stipulations.
  • Conduct effective negotiations and effectively represent the Commission and the assigned division in meetings with governmental agencies, contractors, vendors, and various businesses, professional, regulatory, and legislative organizations.
  • Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
  • Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
  • Establish and maintain a variety of filing, record-keeping, and tracking systems.
  • Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
  • Operate modern office equipment including computer equipment, Microsoft Office and property management programs; Yardi software desirable.
  • Proven ability to effectively administer special projects with contractual agreements and ensure compliance with contractual stipulations, while effectively administering a variety of property management programs and administrative activities.
  • Use English effectively to communicate in person, over the telephone, and in writing.
  • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
  • Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.

Education and Experience:

Degree in Commercial Real Estate, Public Administration, Business Administration, Construction Management or related field, or an equivalent combination of education and experience in multi-family rental property management.

Five (5) years of progressively responsible experience in property management and government programs, at least two (2) of which were in a supervisory/management capacity.

Licenses and Certifications:

Professional Property Management Certification (CPM) required or must be able to obtain within one year of appointment . Ability to obtain, a valid California Driver’s License by time of appointment.

SDHC works under a 9/80 Compressed Work Schedule.

NOTE: Job offers are contingent upon successfully completing the pre-employment process including background check, drug screen, physical and applicable job related procedures.


San Diego Housing Commission - 14 months ago - save job - block
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