Works cross-functionally in order to bring unity and alignment to messages produced by Charter. Establishes, maintains and continually improves a holistic, proactive and effective corporate internal communications process. Acts as a key stakeholder in the success of internal communications and acts as a consultant for the various teams that serve these needs. Evaluates the state of internal communications and overall understanding of company strategies and direction, and develops and executes on strategic recommendations for improvement, taking appropriate actions to keep all stakeholders informed of critical company updates.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Develops regular feedback channels to promote cross communication within Charter and to ensure that messages are being delivered in a consistent and timely manner. Monitors the results of the feedback to ensure continuous improvement in communications.
Develops knowledge and understanding of internal communication tools and techniques and how these can best be used within Charter.
Assists Communications leadership in development of strategies and plans to promote effective company communications among all employees. By acting as the communications liaison between management and employees, helps increase employee morale and productivity by enhancing understanding of key company strategies and each employee's role in achieving company goals.
Develops and manages various communications tools, including printed publications, Intranet communications, employee meetings and events, videos, announcements, etc., that support effective communication throughout the organization.
Supports senior leadership team communications efforts through copywriting, presentation development, panel support and meeting facilitation, with the goal of bringing clarity and actionable deliverables from ambiguous ideas.
Counsels other corporate/regional teams on importance of frequent, open communication and inserts employee communications considerations into planning of all major company initiatives, events and announcements.
Provides supervisors and other managers at the field level with appropriate messages, tools and training to help them be effective internal communicators.
Promotes a positive, effective flow of information internally.
Assists in development and ongoing execution of a company-wide quarterly newsletter to all employees with content focused on over-arching vision, including both written and video content.
Provides communications support on the planning and post-implementation of high-priority programs.
Develops and manages all high-visibility conference related communications collateral. Assists with planning and execution as necessary.
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Excellent writing skills and strong ability to communicate orally and in writing in a clear and straightforward manner
Demonstrated project management skills and process improvement skills
Must be able to provide samples of the following printed publications (i.e., newsletters), Intranet communications, employee meetings and events, videos, announcements, etc.
Ability to partner cross functionally and lead/collaborate through influence
Ability to strategically organize and manage multiple tasks and time in order to meet multiple deadlines
Ability to analyze and interpret data and summarize written copy into easy to understand content
Proficient use of MS Word, Excel, PowerPoint and Outlook required; ability to use design software preferred
Self-motivated and able to grasp new concepts quickly comfortable and confident in an ambiguous environment
Exceptional interpersonal and organizational skills, integrity, sound judgment and decision making ability; creativity and out-of-the-box thinking are a must
BS/BA degree in related discipline preferred (i.e. Journalism, Public Relations, Marketing, Business, etc.).
Related Work Experience Number Of Years
Communications, Public Relations, Public Affairs experience 7+
5+ years of experience required if candidate possesses a related
Strong project coordination
Ability to attend to detail
Demonstrate Internet research ability
Knowledge of cable television projects and services
Travel as required
Charter Communications navigates the waters of US cable services. The cable system operator has about 5 million mostly-residential...