The Role: Senior Manager, Jewelry Quality Control
Gemvara is one of the fastest growing companies today and is revolutionizing the ecommerce industry through its approach to mass customization. We are taking on the US’s $60+ Billion fine jewelry market and dramatically changing how jewelry is made, sold, and purchased. Instead of customers having to choose and buy jewelry based on whatever product retailers have in stock, our revolutionary business model carries no inventory – customers can design their perfect ring, necklace, pendant, bracelet or earrings with any gemstone or metal combination on our site within seconds and have a handmade piece of fine jewelry that was crafted in the USA arrive in their mailbox at their doorstep within 10 days.
We were listed as one of the 50 fastest growing companies in the US by Inc. Magazine last year and were also selected as one of “Oprah’s favorite things”. Even without these accolades we know we’re on to something special after helping tens of thousands of loyal customers create meaningful jewelry since 2011. We’re hoping to continue to build out our A+ team to support our rapid growth and are looking for passionate individuals looking for a challenge.
Our growing jewelry manufacturing group is looking to hire a passionate, energetic and results focused leader for our growing and mission critical quality control group. Our customers count on us to ensure that their customized jewelry is flawless and exceeds their already high expectations and it is the Manager of Quality Control’s role to ensure that this happens. We are looking forward to meeting you.
What You'll Do:
Manage a growing team of Quality Control Associates
Regularly work with and analyze performance data to track progress, prioritize the biggest areas for impact, and opportunities into team goals
Set quality goals for each team member and partnering closely with them to achieve results
Serve as a key partner for Gemvara’s leadership to develop strategies for improving product quality and driving business outcomes
Work closely with our Head of Fulfillment to ensure that we continue to maintain our aggressive order to delivery timeframes
Work upstream with our manufacturing partners to identify where opportunity exists to improve product quality and working with vendors to determine solutions and strategic changes
Help to develop a Gemvara quality manual that will be rolled out to our partners
Work cross functionally with internal partners like Customer Care, Marketing, Merchandising, etc. to be the “voice of quality” for the company and to help educate the company on jewelry and gems
Skills You'll Need to Be Successful:
Great teammate : You will be working closely with a number of different functions in a time intensive environment. We want people willing to help out and who work well with others
Strong leader : Demonstrated ability and success in managing a team of quality control associates in a fast paced environment and driving business outcomes
Results-oriented : We measure impact and reward for success. We are looking for managers who have a track record of making positive impacts on a business
Understands data : We use data and regular reporting to track performance and impact. We need you to be comfortable understanding the data and translating that into priorities
Passion for fine jewelry : You will have one of the most important jobs in the company as your team is responsible for ensuring that our jewelry continues to delight our customers. You need to be passionate about the jewelry, how it’s created, and what quality means.
Graduate Gemologist : We want our leader to have his/her GG and be able to be an authority on gemstones
Experience with Colored Gemstones : Gemvara’s customers love colored stones and we need people who have experience working with these stones
Thrives with autonomy : We’re growing fast, things are changing fast, and we need leaders capable of being self-starters and who get excited by the opportunity to make structure
Ability to have fun : We all work hard and take our jobs seriously – these are critical to helping Gemvara sustain its high growth rate. That being said, we have fun…we like to laugh and we sometimes laugh at each other. We have team members that don’t take themselves too seriously and know how to enjoy life, both personally and professionally
If this sounds like a fit, we look forward to meeting you! Please apply via our site at www.gemvara.com/careers.
Gemvara - 18 months ago