Masters Degree in Business, Health Care Administration or other relevant field required.
5 to 7 years of supervisory/managerial experience required
Completion of Bridging the Gap (BTG) or equivalent training.
Successful attainment of qualifying score through skills testing.
Excellent customer service, cultural competency and computer skills
Multi-lingual skills, written and verbal, a plus
Ability to articulate and respond to cultural differences as related to healthcare issues
Excellent organizational skills
Ability to work in a fast paced environment with multiple demands.
Bilingual abilities are a plus.
All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.
Job Description:
The Manager, under the direction of the Assistant Vice President , Case Management and Family Services, is responsible for the overall development and operation of the hospital’s Cultural Support and Language Services Program. This role provides leadership to drive the organizational imperative for culturally and linguistically competent delivery of care, key components of both Patient Safety and Family Centered Care. Provides leadership and collaboration with key departments and services to insure staff education, competency, and delivery of culturally effective care, which supports and facilitates achievement of hospital strategic vision. Interface with key community organizations to leverage the cultural support needs of our patients and families. Includes direct supervision inclusive of performance management, coaching and professional development of staff language interpreters and schedulers. Provides oversight of and maintains effective working relationships with language services vendors. Oversees scheduling process and collection of data to track, trend, and drive service delivery. Complies with all department and hospital policies and procedures especially those regarding patient confidentiality and informed consent, and the Interpreter Services Code of Ethics.
Children's Hospital Philadelphia - 12 months ago
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