San Jacinto College District 4624 Fairmont Parkway Pasadena, TX 77504
Required Education & Experience: - Must have a Bachelor Degree (or higher level degree) in Business Management or other related field. - Must have at least four (4) years of hands-on experience with Learning Management Systems (LMS). Knowledge, Skills and Abilities: Customer service Project planning Oral and written communication skills Organizational skills Commitment to customer service Interpersonal skills Ability to work collaboratively within an academic community Ability to interpret client needs Ability to manage and meet deadlines Ability to adapt and learn new procedures Ability to learn new software programs Proactive problem solving Must have working knowledge of Microsoft Office Suite and Adobe Professional Software.
Preferred Education: Master Bachelor Degree (or higher level degree) in related field. Preferred Experience: Experience with Blackboard Learning Management System Experience with Blackboard Building Blocks i.e. Collaborate, Smarthinking, SoftChalk, Turnitin Experience with Blackboard Outcomes Experience with Banner Experience working in customer service environment Blackboard GUI Administrator Certification
Responsible for overseeing support and management of learning management system functionalities on a College-wide basis. Responsibilities include maintaining access criteria and front-end management of course management system. Includes support for web based software applications that enhance student learning opportunities. - Administer the Blackboard (Bb) learning management system (LMS) and work with Bb support team to create / maintain / and enhance LMS. - Manage staff and support functions to provide technical support for Blackboard users. - Oversee the installation of all system updates, upgrades, building blocks, and other software integrated with Blackboard. - Collaborate through SJC governance structure to establish system defaults, policies and procedures, and strategic plans for system use and expansion. - Monitor Blackboard performance, network communication, and servers. - Manage Blackboard user accounts, groups, and systems; passwords and privileges. - Perform preventive Blackboard hardware and software maintenance, performance tuning, optimization, backend troubleshooting, integration design, development, and maintenance. - Collaborate with ITS Data Management to develop and implement processes for integration between LMS and SCT Banner system. - Collaborate with hosting services to ensure system reliability and functionality. - Maintain documentation on all operational processes. Additional Job Functions: - Interface with third party vendors to identify appropriate system add-ons and manage contracts. - Serve as key contact for LMS communications to faculty, staff and students in the event of a college emergency. - Work with college entities and organizations to create organization sites and modules within Blackboard to be used for the exchange of organizational materials. - Provide support for training sessions as needed to introduce new technologies used in Blackboard, support new faculty/staff orientations, etc. - Serve and participate on college committees when appropriate. - Identify and attend webinars / workshops /conferences / trainings for Coordinator and Blackboard. Support team to enhance understanding and skills associated with Blackboard and/or calling centers.
Special Instructions to Applicants
Bilingual applicants are encouraged to apply. Transcripts (if required) must be attached to the application, even if the applicant is a current or former employee of the college. If you are unable to attach transcripts to the application or encounter other difficulties with the on-line application, please contact Human Resources (281-998-6115) or mail (or email) your documents to the following address: San Jacinto College District Human Resources 4624 Fairmont Parkway Pasadena TX 77504 Email: email@example.com San Jacinto College District is an equal opportunity institution.
Salary Grade 25 - $48,635.00/Annual
Twelve (12) month position Forty (40) hours per week Monday through Friday 8:00 A.M. to 5:00 P.M. Must be available for evening and weekend hours as needed
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