Manager, Mobility Operations
SquareTrade - San Francisco, CA

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Manager - Mobility Operations

SquareTrade is the top-rated protection plan trusted by millions of happy customers and offered by top retailers including Amazon, Costco and Tesco. We have more than 200,000 fans on Facebook, consistently win industry awards and have received tens of thousands of 5-star reviews. SquareTrade is profitable, growing 90% year on year, and attracted one of the largest private capital raises in 2012, with a $238 million round led by Bain Capital. Headquartered in San Francisco and London, SquareTrade is privately held. Learn more at .

SquareTrade was the first to market in offering Accidental Damage protection for the iconic iPhone and continues to look to innovate in the mobility service space. We are looking for an experienced Reverse Logistics professional who can help us build SquareTrade’s Advance Exchange service to be the best in the industry.

Build and manage a network of supply, repair, and fulfillment partners to ensure that SquareTrade’s Advance Exchange program executes at world class levels

Own the program P&L, managing the supply chain for optimal cost while continuing SquareTrade’s practice of exceeding customer expectations for service delivery.

Develop internal processes to ensure SquareTrade’s Advance Exchange processes can operate as efficiently as possible

Work closely with our analytics team to determine optimal stocking levels for phones to ensure a high level of customer satisfaction

Analyze consumer trends in the mobile phone market and create sourcing strategies for new product launches

Desired Skills and Experience:
BA/BS degree

Excellent communication skills, both written and verbal

Supply chain management experience, preferably experience working with a Mobile Phone Supply Chain

Experience managing a P&L for a business unit

SquareTrade is located downtown San Francisco in the SOMA district. We offer competitive salaries, stock options, generous paid time off, and an opportunity to join a fast-paced Pre-IPO company.

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