The Manager of North American Distribution is responsible for planning, managing and overseeing all aspects of North America Distribution function, including the relationships with key 3 rd party service providers.
Provides cost effective, high performance and best in class fulfillment operations that support on time, accurate movement of orders through a high growth distribution network. Develops local planning to support TOMS’s long-term supply chain and logistics strategy as well as to ensure effective performance to meet service, quality and cost expectations.
Develop, execute and monitor the North American Distribution plan
Develop, implement and maintain the plan to ensure TOMS utilizes the best combination of cost, service and quality to meet overall North American Giving, International, B2B and B2C order fulfillment requirements
Provide best in class, high performance recommendations to manage and improve North American Distribution operations; work with internal and external stakeholders to gain approval and implement recommendations
In partnership with all internal and external stakeholders ensure that all required processes and procedures are in place to offer scalable, sustainable and flexible solutions
Manage, plan and oversee North American Distribution fulfillment operations
Develop, implement and manage the Distribution operating plan and budget. Coordinate development and implementation of operating plan with department leadership as well as giving and business stakeholders
Monitor department budget and report regularly on departmental performance against plans and budget, specifically on time performance and cost per unit
Provide direction and close oversight to providers of Distribution services, including managing, negotiating, and implementing all aspects of the Distribution function
Responsible for developing and maintaining the Routing Guide for all vendors, including vendor compliance to routing guide
Manage and Improve Distribution performance and costs
Working closely with key stakeholders, including Giving, International, B2B and B2C to measure and manage Distribution performance, including service, quality and costs.
Collaboratively establish Key Performance Indicators (KPIs) and Scorecards to ensure KPI targets are achieved. Expand stabilized process to international locations i.e. Europe and Asia.
Manage outsourced 3PL Distribution providers performance to ensure best-in-class costs, quality and service, including conducting contract negotiations with 3PL suppliers
Plan, develop and manage Distribution improvement plans, including improvements to service, quality, visibility and flexibility.
Collaboratively develop real time order tracking tools that facilitate improved visibility of orders at the 3PL locations
Oversee and lead the North American Distribution team and processes
Coach, mentor and train Distribution talent, both on an individual and team basis
Support personnel who are responsible for auditing and validating Distribution invoices
Develop and deploy Distribution Standard Operating Procedures (SOPs) that are integrated with internal and external stakeholders, including other departments, suppliers and customers
Establish and conduct daily, weekly, monthly and quarterly performance management of distribution operations
Build and maintain a positive, collaborative relationship between the distribution department and other areas of TOMS and TOMS’s external partners and customers
All other duties as assigned
Strong knowledge of 3PL Distribution service providers and ability to effectively manage their performance and cost structure
Working knowledge of inventory management skills such as cycle count processes
Experience and understanding in logistics sourcing best practices, functional and advisory
Knowledge of Global Supply Chain and Logistics processes and best practices
Advanced knowledge of Distribution Fulfillment Operations in International, B2B and B2C channels
Strong business, leadership, planning and organizing skills; including the ability to provide ideas to management, communicate value, gain approval and implement effectively
Strong ability to work independently and effectively manages employees in a globally disbursed function.
Able to mentor and grow talent, including delivering effective performance management messages to subordinates.
Excellent communication, analytical and project management skills required.
Ability to participate as a team-member as well as leader in a fast paced, team oriented environment.
Use sound judgment in decision making with results driven orientation.
Ability to facilitate group meetings.
Intermediate knowledge of Microsoft Office (Power Point, Word and Excel)
Working knowledge of SAP is an added advantage
Minimum of 10 years’ experience in distribution, with 5 years of management experience
5 years experience in the management of outsourced distribution fulfillment operations
B.A./B.S. in business or technical area required
LEAN and Six Sigma experience is an added benefit
Expect approximately 20% travel
TOMS is an Equal Opportunity Employer