Manager, Patient Financial Systems
Catholic Health Services of Long Island - Melville, NY

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The Manager of Patient Financial Systems is responsible for managing the staff and applications which comprise Patient Financial Systems for Catholic Health Services of Long Island (CHS). This individual works closely with the IT staff, CHS IT Management and business unit leaders in the development, implementation and support of Patient Financial Systems in accordance with CHS strategic objectives. The scope of Patient Financial Systems includes: Patient Access Systems, Patient Accounting Systems, Health Information Management Systems and Coding and Reimbursement Systems.

Duties and Responsibilities:

Staff Management
  • Develop, educate, and monitor staff adherence to team and CHS policies, procedures, and work standards.
  • Directs the daily operations of team members to provide work assignments, allocate team resources to services or initiatives, monitor work schedules, manage on-call support rotations, ensure policies and procedures are followed; deadlines are met; and services are being delivered efficiently in accordance with requirements and CHS strategic objectives. Manages the hiring and on boarding process of new team members, is responsible for staff performance reviews, employee relations issues, disciplinary actions and terminations (when required).
  • Consistently assesses and acknowledges each team member's contributions.
  • Effectively utilizes each team member to his/her fullest potential and motivates the team to work together in the most efficient manner.
  • Identifies opportunities for team improvement, tracks lessons learned and communicates information with team members.
  • Identifies and addresses training and development needs of the team.
Client Interaction
  • Communicates as needed and provides customer service with business unit leaders of CHS and Revenue Cycle departments. Identifies and evaluates the requirements of the business units and can provide options to fulfill the need or assist in alternative business options where a technology solution does not exist..
  • Continually seeks opportunities to increase customer service satisfaction and deepen client relationships.
Financial & Operations Management
  • Assists in developing and monitoring the Department’s Operating and Capital Budgets.
  • Reviews and approves team member time and expense reports in a conscientious and timely manner.
  • Identifies internal/external business processes requiring improvement and recommends possible solutions for improvement.
  • Leads internal teams/committees, as requested.
  • Reviews team member status reports and addresses issues as appropriate.
  • Demonstrates a strong understanding of HIPAA requirements governing security of PHI and monitors compliance within areas of responsibility.
Project Management
  • Collects and documents user requirements; develops high-level work schedules and test plans; conducts project meetings; monitors timely completion of project deliverables; monitors project staffing and overall project budget and explains any/all variances.
  • Manages PFS team project portfolio and sets appropriate expectations with CHS’ user community and internal project office.
  • Fosters and supports strong project management principles and monitors adherence to same within the IT organization.
  • Demonstrates strong adherence to IT change management policies and procedures and holds staff accountable for compliance.
Financial Systems Specific

  • Ensures that all team application support and project documentation is complete, accessible and understood by other Patient Financial Systems team members.
  • Oversees the development, implementation, installation, and testing of all financial application software for Patient Accounts, Admitting and HIM Departments.
  • Oversees the development of training materials and coordination of necessary training classes and workshops for the end user community
  • Advises and works with the user community, colleagues, and/or vendors to resolve specific problems or make changes to applications or programs as needed.
  • Monitors and stays current on technological, regulatory and operational changes that may affect existing application requirements, work flow and business processes.
  • Manages day to day vendor relations and monitors adherence to committed deliverables (written and verbal) on software performance; response to issues; and compliance with federal and state regulations governing the collection, use and security of data; billing and collections; and data retention.
  • Actively works with the user community on leveraging technology to achieve efficiencies, reduce bottlenecks and ultimately improve key business processes across Catholic Health Services.
Education, Training and Experience :

  • Bachelor’s Degree in Computer Science or Business Administration or equivalent and a minimum of seven years of experience in a progressive IT environment is required.
  • Prior working experience with one or more of CHS supported applications and systems supporting the enterprise management processes is strongly preferred; i.e.,
    • McKesson STAR
    • Softmed
    • EPIC
    • Relay Health
    • SSI
    • 3M
    • Quadramed
    • HANYS UDS
  • Ability to evaluate and interpret end user information requirements, and recommend or develop appropriate systems and/or application solutions.
  • Knowledge of computer/computational science, data analysis, and programming technologies, concepts, and techniques.
  • Ability to develop, implement, install, test, and troubleshoot complex applications software.
  • Ability to record, track, corresponds, and document resolution of user problems by means of problem reporting database software.
  • Ability to develop user documentation for training, software/hardware use, user procedures, and project deliverables.
  • Ability to learn and support new applications and systems.

Catholic Health Services of Long Island - 19 months ago - save job - block
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