Manager, Program Operations
Operations & Technical Services - Los Angeles, CA

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Role Purpose
Lead a team focused on understanding customers needs (Ingest, Edit, Transcode, Delivery), translating those needs into work orders for the operation and following up to make sure the orders were successfully executed by the operations successfully –

Own the customer ownership for all networks with regards to operational successes and defects –
Act as primary point of escalation for programming changes, on air programming issues, and special requests. –
Work with internal and external clients to improve overall program operations services and opportunities for synergy –
Coach, develop, and manage Program Operations Coordinators, as well as mentor Program Operation ManagersOMs and quality control Sscreeners –
Manage broadcast operations projects to integrate the workflow into our standard automation tools –
Serve as a back-up for any network as the network Program Operations Manager if needed –
Identify areas of improvement to streamline communication, broadcast scheduling and prep processes.

Basic Qualifications
• 2 years minimum experience in Broadcast Operations organization
• 2 years minimum experience in a client relations role
• 2 years minimum experience in a relevant role in a critical on-air environment
• Minimum 1 year experience showing excellent application skills; On Air Systems, Microsoft Outlook, Word, Excel
• Minimum 1 year experience in a role demonstrating strong interpersonal skills for interacting with various clients such as programming, post houses and producers
• Minimum 1 year of prior supervisory experience, directing the workload of others
• Willing and able to work flexible hours as needed, including nights and weekends to meet the 24/7 operational needs
• Ability to communicate effectively with diverse audiences, ranging from non-technical senior leadership executives to technical professionals and operations staff.
Eligibility Requirements
• Interested candidate must submit a resume/CV through to be considered (note job #: 7694BR)
• Must be willing to work in Los Angeles, CA
• Must be willing to take a drug test and submit to a background investigation
• Must have unrestricted work authorization to work in the United States
• Must be 18 years or older
Desired Characteristics
• Experience with Final Cut Pro and MAC systems,
• Have a strong working knowledge of technical systems; Transcoders, Ingest Tools, Editing
• Have a strong working knowledge of applications such as Webscheduler, REACT, OWL,
• Must be detail-oriented and adept at multi-tasking
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