Manager, Recruiting - Las Cruces NM
Fluency in the following languages required:
United States-New Mexico-Las Cruces
Convergys is seeking a dynamic Recruiting Manager for our Las Cruces NM call center!
Dimension and Scope:
This position Oversees the recruiting process for the agent-level positions at the Convergys Contact Center located in Las Cruces NM. The Recruiting Manager sources, screens, and interviews candidates for professional positions while ensuring compliance with company policy and federal regulations. This position will manage the onsite recruiting team.
Principal Duties and Responsibilities:
Manages Direct Reports:
Responsible for selecting, training, developing, and managing performance of professional and non-exempt direct reports; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work for staff in accordance with the organization’s policies and applicable legal requirements
Conducts Sourcing Activities:
Performs hiring procedures that are in compliance with Convergys’ policy as well as EEO and ADA guidelines.
Establishes and maintains contacts with employment sources, such as temporary agencies, colleges, and trade associations. Supports college recruiting efforts by attending recruitment fairs and conducting on-campus interviews.
Oversees the Recruitment/Selection Process:
Conducts testing of applicants, reference checks, and pre-employment drug screens. Ensures that suitable recruiting records and statistics are kept.
Collaborates with management to fill their recruitment needs and ensure they are apprised of progress towards securing the requested personnel.
Manages the resume tracking database, ensuring that it is up-to-date and accurate.
Utilize various sourcing methods to attract quality candidates, including newspapers, web sites, trade journals, and other publications. Enforces procedures for recruiting and hiring among staff recruiters. Tracks employment statistics, including cost per hire and source of hire.
Collaborates with Stakeholders:
Maintains a solution-focused outlook when collaborating with stakeholders to address staffing challenges
Ensures the relevant stakeholders are apprised of progress towards securing the requested personnel
Collaborates with relevant stakeholders to ensure hiring profile is kept up-to-date.
Collaborates with relevant stakeholder on talent retention efforts
Drives and Monitors Business Analytics:
Tracks employment statistics, including cost per hire and source of hire.
Monitors sourcing effectiveness
Stays abreast on market conditions such as unemployment rates, company layoffs, competitor hiring activities
Conducts other relevant trending analysis
Education & Professional Certifications:
Bachelor’s degree in related field from a four-year college or university.
Four to six years related experience or equivalent combination of education and experience.
Must have proficiency with various software applications programs including Lotus Notes, Microsoft Word, and Excel.
Experience in managing functional groups.
Proficient knowledge of HR personnel practices and principles.
Good knowledge of all applicable labor laws, especially ADA and EEO.
Excellent planning, time management, and decision making skills.
Demonstrated ability to communicate effectively and professionally with internal and external associates.
Good oral and written communication skills.
Convergys is a global leader in customer management. As of March 3rd, 2014 Convergys completed the acquisition of Stream. Together...