Manager, Research & Insights Account Management (Executive Advisor Team)
Pathways - San Francisco, CA
Manager Research & Insights Account Management (Executive Advisor Team)

The Advisory Board Company (NASDAQ: ABCO)

www.advisory.com

Forbes: Ranked one of the 200 Best Small Companies

Vault.com: Listed among Top 50 Consulting Firms

Modern Healthcare: "Best Places to Work"

Finalist, Washington Business Journal's Business Philanthropy Awards

Modern Healthcare: Listed among the Largest Healthcare Management Consultants

The Advisory Board Company
The Advisory Board Company (NASDAQ: ABCO) is a global research , consulting , and technology firm helping hospital and university executives to better serve patients and students. We provide strategic guidance, actionable insights, web-based software solutions, and comprehensive implementation and management services. We combine the analytical, managerial, and technological expertise of our 1,600+ employees around the world with insights from the on-the-ground experience of our network of 125,000 leaders at 3,200 health care and higher education member organizations to find solutions to our partners' most pressing challenges. We deeply appreciate the trust that our members place in us, and we seek to serve them with generosity -and beyond expectation-in all that we do

There is a strong preference for this position to be based in the San Francisco office but applicants who wish to be based in our Washington DC office will also be considered

Manager, Account Management
The Manager is responsible for developing and maintaining relationships with hospitals and health systems that are active members of the Advisory Board's best practice research programs with the goal of securing renewal of membership contracts. The Manager plays a critical role in crafting strategy on how to best serve this constituency and support our relationships with the larger hospital executive team.

The Manager is expected to become familiar with each of our healthcare membership programs in order to effectively communicate services and deliverables. In addition, this position creates a unique opportunity to develop a comprehensive knowledge of the major players in healthcare and the issues that they face in the marketplace.

Specific responsibilities :
  • Foster relationships with key decision makers and main points of contact at member hospitals/health systems and proactively manage these relationships throughout the year to optimize the value of the Advisory Board research programs
  • Secure annual renewal of membership contracts and corresponding service terms at a rate that meets or exceeds given performance goals: including renewal rates, price adherence
  • Monitor and communicate member interests and 'hot topics' to the health care research teams on a regular and ongoing basis
  • Develop effective strategies for maintaining visibility of services and deliverables at member institutions
  • Conduct new member orientations by phone or traveling to member institutions
  • Establishing and executing specific initiatives outlined in member service plans
  • Develop an understanding of budgeting and approval processes at member institutions in order to accurately track and project revenue

Basic Qualifications:
  • Bachelor's Degree from an accredited College/University
  • Must possess a minimum of 2 year's post undergrad experience in at least two of the following:
    • Presentation experience
    • Leadership experience
    • Commercial experience
    • Client Management experience
    • Teaching experience
  • Ability to communicate effectively, both oral and written, with senior executives
  • Willingness to travel up to 30%
  • Valid Driver's License

Ideal Qualifications:
  • Proven negotiation skills
  • Demonstrated listening skills
  • Experience managing multiple clients
  • Proven ability to meet goals and deadlines
  • Proven experience managing multiple, competing priorities
  • Experience finding multiple solutions to a complex problem
  • Ability to successfully overcome challenges or obstacles
  • Experience developing personal organization tactics to meet business goals
  • Demonstrated knowledge of health care subject matter
Benefits: Consistent with our belief that our employees are our most valuable resource, The Advisory Board Company offers a competitive benefits package, including a comprehensive health plan, a 401(k) plan, an Employee Stock Purchase Plan, a daytime leave policy for community service, a medical flexible spending account, and additional attractive benefits.

An Affirmative Action and Equal Opportunity Employer
*LI2 *LI abc1

Qualifications:

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