Manager, Student Support
Stratford University - Woodbridge, VA

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The Manager, Student Support coordinates and implements the timely enrollment of continuing students, identifies at-risk students and works with them to identify interventions needed to assist them in succeeding in a collegiate environment. The Manager, Student Support will solicit feedback from students withdrawing from the University and offer feedback to management regarding information attained from conversations with continuing students.


Coordinate process improvements to ensure the timely enrollment of continuing students

  • Participate in quarterly new student orientations
  • Monitor attendance postings on a regular basis to identify at-risk students
  • Report and work to resolve problems impacting student enrollment with the appropriate department (e.g. Academics, Business Office, Financial Aid, International Office)
  • Assist students with the course selection process in accordance with established curriculum
  • Solicit feedback from withdrawing students and provide guidance for re-enrolling and out-of-school continuing students as necessary
  • Run and review daily enrollment reports and track numbers relative to previous and projected enrollment goals
  • Work closely with the Business Office regarding collection efforts

  • Qualifications:

    Bachelor's degree

    Three to five years of progressively responsible job experience

    Strong personal accountability and attention to detail orientation to meet daily, weekly, and quarterly assignments

  • High energy, outgoing personality and professional attitude
  • Committed to quality service to students, faculty, and staff
  • Good oral and written communication skills
  • Basic knowledge of university academic rules and regulations
  • G ood knowledge of: office support functions including English, spelling, punctuation, arithmetic, word processing, filing, composing a variety of business documents; reception; and researching, compiling, and summarizing data for reports
  • Willingness to work extra hours when necessary

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