Manager, US Field Operations
RootMetrics - Bellevue, WA

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If a traditional desk job isn’t your thing and you thrive in field work we have the gig for you! We are in need of an energetic, proactive U.S. Field Operations Manager who will oversee our data collection and servicing operations. This person will be looked to for team management, training, process improvement and quality control. The ideal candidate will have previous field service management experience and will work with a heightened sense of urgency and a proactive approach.

Key Responsibilities:
  • Ensure company standards are met in compliance with data collection and servicing contractual obligations to customers within specified budget of labor and expenses
  • Lead and support the team of drivers/data coordinators in their day to day operations
  • Serve as a liaison between field operations and upper management
  • Train new field operations personnel on procedures, duties and techniques necessary to complete in field data collection per protocol
  • Manage travel and data collection schedule
  • Work to improve the scouting process by troubleshooting field issues and implementation of process enhancements
  • Continually refine operational processes to achieve greater efficiencies and lower operational costs
  • Work closely with Market Coordinator supervising training, performance management and safety concerns
  • Develop and manage operational quality control systems and activities to ensure the integrity of measured data
  • Keep management advised of problems and be punctual in returning all correspondence
  • Carry out both positive recognition and disciplinary action as needed
  • Demonstration of an understanding of workload forecasts to ensure best use of available resources to meet anticipated workload

Required Knowledge, Skills and Abilities:
  • Minimum of 3 years’ management experience required; preferably in field service
  • Bachelor’s degree preferred or equivalent experience
  • Knowledge of wireless technology and Android OS
  • Experience training and motivating employees
  • Superior leadership abilities
  • Ability to travel domestically and internationally independently
  • Strong problem solving skills
  • Outstanding time management and development skills
  • High principles for quality, accuracy and attention to detail
  • Proficiency in Microsoft Office
  • Interpersonal skills consistent with an entrepreneurial, small-company environment where teamwork is of the utmost importance
  • Ability to concurrently drive multiple deliverables and track to multiple deadlines
  • Willingness to share ideas and collaborate with others in a team setting
  • A history of positive teamwork, flexibility, and the ability to thrive in a fast-paced environment

RootMetrics - 18 months ago - save job
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