Manager, eCommerce Site Operations
Macy's - Johns Creek, GA

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Overview:
Managers are responsible for a defined work function and/or a suite of systems. Manage the resources necessary to support and execute all phases of multiple project life cycles. Uses a broad knowledge of the business and technical system applications to ensure the integrity, stability and systems availability to our customer base.

Builds effective teams through coaching, mentoring and career planning. Develops cross-functional partnerships. Supports and upholds the integrity of ongoing methodology and approach for new systems.

Macy's Systems & Technology (MST) is the information technology division of Macy's Inc. Macy's Inc. is the nation's largest operator of department stores with over 800 department store locations in 46 states. In addition, we operate major catalog and internet operations for Bloomingdale's and Macy's. Macy's Systems & Technology is headquartered in Johns Creek, a suburban setting northeast of Atlanta, Georgia.

We offer competitive salaries, comprehensive benefits, employee fitness center and a merchandise discount.

Key Accountabilities

:

The Manager, eCommerce Site Operations is responsible for leading teams that provide 24x7 infrastructural stability support for macys.com and bloomingdales.com and associated digital channels.

The Manager uses his/her organizational and leadership skills to lead the team through the execution of production and non-production environment deployments and changes as well as incident response and service restoration steps.

Establishes and enforces policies and procedures to enable efficient and effective receipt, quality control, execution, validation, communication, and closure of service tickets.

Initiates and manages triage of production stability incidents, communicates status reports verbally and in written form.

Working with MST colleagues as appropriate to develop a solution that strikes an optimal balance between performance, customer service, and cost management.

Uses a broad knowledge of the business and technical system applications to ensure the integrity, stability and systems availability to our customer base.

Builds effective teams through coaching, mentoring and career planning.

Develops cross-functional partnerships. Supports and upholds the integrity of ongoing methodology and approach for new systems.

Skills Summary:
Candidates in this role need to have 7-10 years experience supporting a high trafficked eCommerce site (operations experience a strong plus)

7-10 years experience leading technology teams in a complex environment

7-10 years participating in delivering technology projects in a complex environment.

Excellent analysis/troubleshooting skills, strong partnering/relationship building skills.

Macy's is an equal opportunity employer, committed to a diverse and inclusive work environment.

Macy's - 23 months ago - save job
About this company
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The nation's #1 department store chain has adopted the name of its most famous brand and cash cow: Macy's. Macy's, Inc. operates about 840...